Schedule: Flexible scheduling adapted to a 24/7 operation, occasional overtime
- to be discussed further Overview Playground is seeking an agile, change-oriented F&B; Director to lead multi-venue food and beverage operations, culinary consistency, and guest dining experiences across our 24/7 gaming and entertainment complex. Translating corporate discipline into a fast-paced workplace, you will build operational structure across high-volume dining, lounge/bar concepts, floor beverage service, and VIP culinary hospitality.

Key Responsibilities
Change Management:
- Implement standardized operating procedures (SOPs), food safety/hygiene protocols, quality audits, and service benchmarks across all F&B; touchpoints. Hierarchy & Alignment:
- Navigate corporate hierarchy to align kitchen (BOH), front-of-house (FOH) service, F&B; gaming floor teams,



and VIP hospitality behind unified strategic initiatives. Financial & Operational Execution:
- Drive rapid decision-making during peak volume, manage labour efficiency, monitor operational F&B; KPIs, control Cost of Goods Sold (COGS), oversee inventory, and maintain service standards. Guest Experience & Service Recovery:
- Establish guest satisfaction metrics (CSAT), formalize F&B; service recovery protocols, and elevate menu delivery to enhance player retention across amenities. Talent & Compliance:
- Lead team development across F&B; operations, improve retention, and enforce safety compliance and food hygiene standards.

📌 F&B Director (Montreal)
🏢 RestoJobs
📍 Montreal