Line of Service Assurance Industry/Sector Not Applicable Specialism Operations Management Level Senior Associate

Job Description
& Summary At PwC, our people in business services and support focus on providing effective and effective administrative support to enable smooth operations within the organization. This includes managing schedules, coordinating meetings, and handling confidential information. Those in client administration at PwC will focus on managing and coordinating client relationships, prioritizing smooth communication and efficient service delivery. You will utilize strong organizational skills and attention to detail to support the overall client experience. The Opportunity
- Coordinate engagement setup, compliance, risk management, onboarding, user access, and administrative activities across key systems, platforms, and collaboration tools.
- Maintain engagement trackers, dashboards, and reports covering project status, compliance, public deliverables, milestones, risks, dependencies, and outstanding action items.
- Coordinate governance activities, leadership reviews, key engagement meetings, client requests, approvals, documentation, and stakeholder communications.
- Monitor engagement budgets, forecasts, actual costs, profitability, resource utilization, recoverability, and budget variances, and support billing schedules, provisions, and related financial activities.
- Create and maintain engagement data in CRM and firm systems, and coordinate requests supporting staffing, access, compliance, financial, and operational requirements.
- Support new client onboarding by establishing engagement infrastructure, processes, reporting frameworks, and collaboration tools.
- Develop executive reporting and dashboards, including fee analysis, budget tracking, and performance insights,



to support informed decision-making and financial discipline.
- Lead project coordination and process improvement initiatives, facilitate engagement and client debriefs, and maintain lessons learned and action registers to support continuous improvement. What You'll Bring
- Post-secondary education to the college diploma level in business, administration, or a related discipline is preferred; a university degree and PMP certification are considered assets.
- A minimum of three years of experience in administration, project coordination, engagement support, or a related professional services role, or at least one year of experience as a practice staff member in Audit or Core Assurance.
- Strong project management experience within audit, assurance, professional services, or financial services, with an understanding of the audit lifecycle and engagement management processes.
- Experience supporting engagement economics, including budgeting, forecasting, financial reporting, resource planning, performance monitoring, and executive dashboard development.
- Advanced proficiency in Microsoft 365 applications, Power BI, Alteryx, Adobe, DocuSign, project management tools, and reporting technologies.
- Working knowledge of professional services systems and technologies, with the ability to quickly learn and effectively use new platforms, digital tools, and AI solutions to enhance quality, efficiency, and decision-making.




- Understanding of regulatory, compliance, proposal, and public reporting requirements, corporate structures, and internal service delivery processes.
- Highly organized, with the ability to manage multiple stakeholders, engagement files, deadlines, and priorities in a fast-paced workplace.
- Strong written and verbal communication skills, attention to detail, professional judgment, discretion, and the ability to work proactively and independently while knowing when to elevate issues.
- A service-oriented, continuous improvement mindset, with a focus on quality, confidentiality, process consistency, and effective stakeholder support.
- Ability to work in a hybrid environment, with a minimum of three days per week in the office, and flexibility to work occasional irregular hours during peak engagement periods. The salary range for this position is $52,200
- $87,000. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package. Why you’ll love PwC We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part

📌 Project Support Office Senior Associate (Toronto)
🏢 PwC
📍 Toronto