Multi-Family Residential Development Purpose-Built Rental Residential Reports to: VP, Development Full-time, in-office Travel: Regular travel to properties throughout the GTA and Southern Ontario North York, ON $140,000 - $155,000 Director, Product & Resident Experience the Opportunity

Our client is a growing, vertically integrated real estate organization developing and operating purpose-built rental communities across Southern Ontario. They are seeking a

Director, Product & Resident Experience

to connect development, design, construction, marketing, leasing, and property operations. This is a highly influential position responsible for ensuring that each building’s original vision is successfully translated into the finished product, leasing strategy, operating model, and everyday resident experience. The successful candidate will understand how residential buildings work, how communities are positioned and leased, and how early design decisions affect long-term operating costs, service delivery, and resident retention. This is an ideal prospect for a multifamily operations leader with lease-up experience, strong commercial instincts, and an exceptional eye for both functional and experiential details. Director, Product & Resident Experience Key Responsibilities

Product and Operational Design

Represent the ownership perspective during planning, design, construction, and operational preparation. Review architectural, interior-design, and technical packages to assess functionality, durability, maintainability, and resident usability. Evaluate floor plans, amenity spaces, service areas, waste-management systems, move-in routes, staff areas, and back-of-house operations. Identify opportunities to reduce long-term operating expenses through thoughtful design, material, equipment,



and system selections. Ensure that design decisions balance visual appeal, construction practicality, resident expectations, durability, and operational requirements. Provide practical operational input to development teams, consultants, designers, and construction partners. Technology and Building Functionality

Guide the evaluation and implementation of resident-facing and operational technology. Oversee solutions related to building access, parcel management, resident communications, amenity bookings, and property-management applications. Ensure technology platforms are practical, integrated, scalable, and ready for opening. Consider the complete experience of residents and employees when evaluating building systems and operational processes. Leasing and Property Launches

Lead the operational and experiential components of new property launches and lease-up campaigns. Partner with marketing and leasing teams on positioning, pricing, availability, prospect feedback, and leasing velocity. Ensure model suites, leasing centres, tour routes, signage, amenities, and presentation spaces accurately communicate each property’s value proposition. Monitor leasing performance and market response, recommending adjustments where the product or experience is not resonating as expected. Coordinate launch-readiness activities across development, construction, marketing, leasing, and property management.



Brand and Resident Experience

Translate each property’s brand positioning into tangible resident touchpoints. Develop a consistent resident journey encompassing the initial inquiry, property tour, application, move-in, daily living, events, renewals, and move-out. Ensure physical environments, communications, employee interactions, programming, and service standards support the intended brand experience. Establish standards for resident welcome programs, community events, amenity experiences, and ongoing engagement. Build partnerships with local businesses and service providers that add meaningful value for residents. Conduct periodic property reviews to assess presentation, maintenance, cleanliness, service, and brand consistency. Property Operations and Service Standards

Serve as the primary connection between development teams and third-party property-management partners. Develop property-level operating plans, service expectations, and documented standard operating procedures. Ensure operating teams are adequately prepared before construction completion and resident occupancy. Work with property management to establish staffing models, workflows, service standards, and opening requirements. Support a smooth transition from construction completion through occupancy and stabilized operations. Monitor operating performance and work collaboratively with property teams to address gaps. Budgeting, Procurement and Portfolio Consistency

Prepare and review property operating budgets. Identify operating assumptions and requirements during development planning. Lead or support the procurement of building-level services, suppliers, technology, and operational resourc

📌 People & Experience Coordinator (Winnipeg)
🏢 proSapient
📍 Winnipeg