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Business Unit:Information and Technology Services

Grade/Band: 62

Shift Work:

Step 1: $104,516.36 to Step 3: $111,187.44

The successful candidate will be placed at the appropriate step within the salary grade/band, based on relevant years of experience and other applicable considerations.

The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a agile and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it’s not just what we do—it’s who we are

Who we are

Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario’s electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario’s future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province’s energy conservation programs, and forecasting and procuring the electricity resources we’ll need in the decades to come.

This is a unionized position that falls within the IT Operations Division in the Information and Technology Services Business Unit.

What makes this role exciting

The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference.





- The Administrator, Client Service Delivery is a technical role responsible for administering and supporting enterprise services, including user provisioning and de-provisioning, Active Directory, Okta, Single Sign-On (SSO), multi-factor authentication (MFA), and access management across critical business systems. The role also troubleshoots access-related issues, supports application integrations and automation initiatives, and ensures secure, reliable, and efficient access to organizational resources.

What you’ll do

In this role, you’ll make a meaningful impact by contributing to the IESO team and supporting the electricity needs of the province through:

- Processing access requests (creating, maintaining, and removing user accounts to various systems and ensuring the right level of access at the right time). This is done by accepting or revoking requests via email from IESO staff and creating tickets to manage and fulfill access to IESO systems, including Bulk Energy Systems (BES), non-BES systems, Active Directory, databases, and email resources (e.g., shared mailboxes, public folders, distribution lists). Working under established guidelines, policies and procedures, this position ensures access is provisioned and de-provisioned to enterprise applications and services.




- Onboarding new hires by provisioning network and system credentials and introducing them to IESO systems. Includes cross-boarding and person access requests using tools such as Active Directory and Exchange Online, ensuring timely and accurate account creation and removal in accordance with established guidelines, policies, and procedures. This is an active, hands‑on position, responsible for the support, and administration of identity and access management functions and components of various applications.
- Managing external-facing system access for Market Participants, including administration of grant/revoke processes.
- Assigning and un‑assigning RSA tokens, educating users on token setup and login procedures.
- Executing off-boarding procedures for employee departures, including rapid exits, to ensure compliance with NERC and other defined obligations.
- Assigning security levels and permissions to user accounts as required by other IT support groups. Administer and support the enterprise identity management and governance solutions and serviced including critical identity services such as the identity lifecycle, multi‑factor authenticaservices, OKTA (Gateway), and single sign‑on (SSO) services.
- Participate in application integration activities for identity management solutions.
- Participate in improvements to identity and access management processes and services via identity management solutions, cross functional team collaboration, or related business process change.
- Add, change, and delete user access; maintain systems, applications and/or review and update of documentation associated with identity and access management.
- Working with staff at various levels includi

📌 Administrator, Client Service Delivery (Mississauga)
🏢 Independent Electricity System Operator
📍 Mississauga