21 Oct
|
Rogers communications
|
Winnipeg
21 Oct
Rogers communications
Winnipeg
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Rogers Wireless is seeking collaborative, digital-first team members committed to keeping Canadians connected. As Canada's market leader, Rogers Wireless offers a range of specialized plans, products, and services through its three wireless brands: Rogers, Fido, and chatr. We are proudly paving the way for the future of wireless innovation on the country's largest and most reliable 5G network.Come build a rewarding career at Rogers and be a driving force behind our success story
Who we are looking for:
We are looking for someone who enjoys blending marketing and retail to enhance the in-store customer experience and is passionate about bringing new programs and digital solutions to life. As part of the Channel Enablement team, reporting to the Senior Manager, Channel Enablement, you will support the Rogers, Fido, and chatr brands by delivering customer-focused, traffic-driving initiatives across retail sales channels. You will play a key role in developing, launching, and driving adoption of digital programs that simplify how customers shop, purchase, and manage their services. Success in this role requires a combination of creativity, analytical thinking, and strong collaboration skills, along with the ability to navigate complex cross-functional environments. As a valued member of the team, you will contribute to advancing national retail customer outreach and digital acceleration initiatives that enhance the overall customer experience and support business growth.
What you will do:
Work closely with all stakeholders (i.e. Marketing, Pricing, Brand) to ensure the successful launch of new programs and services in the Retail channels
Statflo (1connect)
lead for all proactive retail outreach programs while working closely with stakeholders (i.e. Marketing, CBM, CRM
Operations, Data Products, Branded Retail) to strategize, launch, refine and report results from a variety of customer outreach campaigns being run through our internal platform
Ensure 360° program success by liaising with various CBU teams and GTM team to ensure timeliness, consistency, and precision for launches
Act as a Statflo (1connect) subject matter expert for all retail sales channels in cross-functional meetings and project launches
Work with Channel Enablement Team to build out requirements needed for channels when launching programs
Represent Channel Enablement in cross-functional digital acceleration projects, working with business leaders and stakeholders to understand customer needs and translate them into clear program requirements
Gather, document and refine business requirements to support the development of simpler digital customer experiences
Conduct market and competitive intelligence to identify customer experience trends, emerging capabilities and opportunities that can inform digital program priorities
Collaborate with cross-functional stakeholders to design and refine digital sales journeys that address customer needs and support business objectives
Support program launch readiness by coordinating stakeholder input,
identifying gaps and helping resolve issues before launch
What you bring:
The ideal candidate will have the following qualifications:
A team player, able to work well independently and in a cross-functional team environment.
Self-starter with proven track‑record of vendor management and creative development.
5-7 years of Telecommunications experience is an asset.
Strong analytical skills with exceptional Microsoft Excel knowledge.
Excellent communication skills and experience presenting to senior leadership
Project management experience and ability to thrive in a fast-paced environment managing multiple initiatives at once.
University degree -preferably focused on Business/Commerce, Marketing and Strategy. A commitment to Diversity, Equity, Inclusion, Belonging, and Accessibility, helping create an environment where everyone feels welcomed, valued, and supported.
What's in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:
Market-competitive salary & annual bonus
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
Company matching contributions to charities you support
Self-driven career development programs
Rogers First: priority in app
📌 Manager Statflo Strategy (Winnipeg)
🏢 Rogers communications
📍 Winnipeg