Become a vital part of the customer journey at MongoDB as a Senior Customer Success Manager in Montreal. Harness your business and technical skills to foster enterprise client success. In this senior role, you will be instrumental in managing a portfolio of high-profile accounts, ensuring clients maximize their investment in MongoDB solutions. You will mentor team members while leveraging cross-functional resources to drive customer retention and advocacy. Your ability to analyze technical environments and partner with clients’ leadership will solidify their connection to MongoDB.

Key Responsibilities
• Identify and advise on technical risks in accounts
• Conduct comprehensive analyses for Enterprise review




• Drive successful account portfolio management strategies
• Collaborate with internal teams for enhanced service
• Support team growth through mentorship and coaching

Requirements:
• 7 to 10+ years in technical customer-facing roles
• 4+ years managing enterprise customer success
• Solid verbal and written influence skills
• A degree in Computer Science or a related field
• Fluent in both French and English for client communications Shape the future of customer engagement at MongoDB in Montreal.

📌 Senior Customer Advocate Montreal
🏢 Mongodb
📍 Montreal