Career Opportunities: Manager, Service Centre (335765) Requisition ID 335765 -Posted 10/08/2026

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visit www.grainger.com.

Compensation:

The base salary for this role ranges between $87,280- $120,010, with eligibility for an incentive target of 15% which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and perks programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Summary:

Reporting to the Senior Manager, Services & Field Safety Professionals, this role has dual responsibility including leading the day-to-day operation while driving continuous improvement initiatives in partnership with the shop supervisor, and working with Sales and Field Operations partners to educate,



drive demand and deliver financial goals of services.

Job Responsibilities (You Will):

Business Leadership

Grow revenue and market share by developing a strategic plan with the sales team and market manager to meet or exceed incremental sales growth expectations. That includes owning the service center pipeline, assisting in the closing of targeted service opportunities, understanding local market conditions with a focus on gathering market intelligence, monitoring close rate and ensuring demand generation is being driven at every level and through contact with current and prospective customers.

Manages operating expenses to balance service and cost to serve while looking for ways to improve processes and remove non-value-added activities; full PnL ownership.

Lead assigned leaders (Supervisor) i n the implementation, monitoring, and measurement of core processes, safety, inventory accuracy, standard work, risk management and customer satisfaction.

Build relationships with key customers to ensure expectations of the business are being met and work proactively to address concerns leaving no room for the competition to gain a foothold.

Actively participate in the annual budgeting process by preparing and executing on the operational plan including sales, gross margin, expenses and earnings.





Proactively drives partnership opportunities with local sales and service leadership to support customer growth.

Accountable to growing revenue in new and existing accounts year over year.

Operational Excellence

Establish an environment of continuous improvement in order to optimize services branch profitability and deliver against key performance indicators.

Teach, coach and oversee execution of; All day-to-day aspects of repair and service of customer owned equipment including service call schedules.

Supervise a team of service technicians through the following responsibilities: recruitment, training/ development, coaching/counselling and delivery of the Performance Excellence program.

Control inventory and manage annual counts

Ensure compliance with SOP’s and regulatory requirements pertinent to servicing and certifying equipment.

Maintain safety awareness for technicians, maintenance, security and cleanliness of work areas.

Hold the team accountable and balance the requirements for customer service and profitability

Ensure quality and turnaround commitments are met as per customer expectations.

Perform Service Work as required including Service Work administration (receiving, shipping, quotations parts ordering / expediting and invoicing).

Ensure compliance with SOP’s and regulatory requirements pertinent to servicing and certifying equipment.

Talent Management

Recruit, select, develop, coach, train, and retain a diverse team.

Build a talent pipeline, internal and external, for key roles.

Drive accountability of leaders to ensure team members and operations are functioning at the set standards

Identify and

📌 Manager, Service Centre (Winnipeg)
🏢 Grainger Canada
📍 Winnipeg