Position Title

Branch Operations Supervisor

Location

On-site in Grande Prairie, AB

Employment Type

Full-time, Permanent

Ready for Your Next Challenge? Build Your Legacy with FBC in Grande Prairie.

Established in 1952 as a family business with deep roots in rural communities, FBC has grown to become one of Canada’s largest tax and financial consulting firms for small businesses. With 12 branches across the country, we support over 15,000 Canadian entrepreneurs and small business owners, including farmers, construction contractors, skilled trades, and self-employed professionals. At FBC, a membership is more than just a single tax filing—it’s a long-term partnership. We work alongside our Members throughout their lives, saving them over 22 million dollars through year-round collaboration on optimal tax strategies and planning, allowing them to focus on what matters most running their businesses and enriching their communities.

Position Overview

Lead People, Drive Branch Performance, and Deliver Exceptional Member Service with FBC We are seeking a passionate Branch Operations Supervisor with a strong coaching mindset and proven experience leading high-performing teams. The ideal candidate thrives in a collaborative environment, values diverse perspectives, and is energized by the opportunity to lead branch operations while developing people and driving business results.

As Branch Operations Supervisor, you will be accountable for the overall performance, production, operations, and Member experience within the branch. While leading and developing a team of Tax Advisors, you will also provide direct leadership and operational oversight to the branch's Member Care Coordinators (Client Service Coordinators),



ensuring exceptional service delivery, efficient workflows, and achievement of business objectives. Reporting to the Regional Manager, you will provide leadership, coaching, and operational direction to both Tax Advisors and Member Care Coordinators while partnering closely with regional support teams to drive production, service excellence, Member retention, and business growth. This position requires occasional travel throughout the region.

Lead and Develop High Performing Teams

- Recruit, coach, train, and develop Tax Advisors and Member Care Coordinators to build and maintain high-performing teams.
- Foster a positive, inspiring, and accountable work environment focused on collaboration, performance, and continuous improvement.
- Conduct regular one-on-one meetings and team sessions to monitor performance, provide feedback, and support employee development.
- Lead onboarding and ongoing training initiatives to ensure employees are equipped to meet performance and service expectations.
- Use performance metrics, quality reviews, and coaching conversations to support employee growth and continuous improvement.
- Build team capability through ongoing coaching, mentorship, succession planning, and development initiatives.

Oversee Branch Operations and Production





- Lead the day-to-day operations of the branch to ensure efficient workflows, service quality, and operational excellence.
- Manage branch production, capacity planning, resource allocation, and performance to achieve operational and business objectives.
- Monitor objectives and key results and implement strategies to improve productivity, efficiency, and quality outcomes.
- Partner with appointment booking, regional support, and service teams to optimize scheduling, workload distribution, and Member experience.
- Identify operational challenges and implement solutions that improve branch performance and service delivery.
- Ensure branch policies, procedures, and operational standards are consistently followed.

Deliver on Renewal and New Business Targets

- Manage staff performance, productivity, and sales activities across the branch.
- Guide employees in achieving renewal, new business, production, and service objectives.
- Work closely with the appointment booking team to strategically forecast and maximize opportunities.
- Support employees in handling Member concerns and resolving escalated issues.
- Oversee training and development initiatives that support team growth and success.
- Ensure branch goals and performance expectations are consistently met.

Deliver Exceptional Member Service

- Build and nurture relationships with Members and business contacts throughout the region.
- Ensure a consistent, high-quality Member experience across all branch interactions.
- Act as an escalation point for complex Member concerns and support timely resolution.
- Monitor and evaluate Member Care Coordinator performance through service interactions, perfo

📌 Branch Operations Supervisor (Grande Prairie)
🏢 FBC Farm and Small Business Tax Consultants
📍 Grande Prairie