Drive recovery success at ESC Corporate Services Ltd. as a Bilingual Team Lead in Etobicoke, Ontario. Oversee daily operations while providing technical and leadership support to the Recovery Representative team. In this permanent, full time role, you will guide the team in Quebec operations, leveraging your bilingual skills in French and English. Your strong knowledge of recovery processes and provincial legislation will ensure effective service delivery and customer satisfaction while training and developing team members to excel.

Key Responsibilities
• Provide technical leadership and expertise to Recovery Representatives
• Troubleshoot complex customer inquiries and support resolutions
• Supervise team workflows and performance reviews




• Train team members to enhance their skills and service quality
• Coach staff informally to ensure excellent customer service

Requirements:
• Post-secondary education and 3+ years in recovery
• Bilingual in French and English, spoken and written
• Strong knowledge of Quebec recovery processes
• Proficient in computer use including Microsoft Office
• Excellent telephone etiquette and quick decision-making skills Lead the recovery efforts at ESC and make a meaningful impact in customer service and team development.

📌 Bilingual Recovery Team Lead in Etobicoke (Canada)
🏢 Information Services Corporation ISC
📍 Canada