Elevate customer loyalty in a hybrid Retention Specialist role with Cogeco Connexion in Burlington, ON. Engage customers through excellent service, resolving issues, and maximizing retention opportunities. As a Retention Specialist, you will blend remote work with bi-monthly office visits. Your focus will be on inbound and outbound customer inquiries, negotiating to retain services, and providing top-tier service. Achieve and exceed targets while demonstrating resilience and strong negotiation skills.
Key Responsibilities
• Handle customer requests to downgrade or disconnect services
• Resolve issues and build value in products
• Maximize retention and sales through outbound calls
• Offer outstanding customer service to retain clients
• Respond to customer inquiries and provide solutions
Requirements:
• High School Diploma required; post-secondary preferred
• Minimum 1-2 years in call center preferred
• Proven customer service and resolution skills
• Strong negotiation skills in a sales context
• Proficient in Google Suite and Windows setting Utilize your communication and negotiation skills to provide unparalleled service at Cogeco Connexion.