Do you have experience in aeronautics and are looking to grow and develop new skills? This position is for you

The A220 Commercial Aircraft Program is seeking a Customer Experience Coordinator to join our Aircraft Delivery team based in Mirabel (Quebec, Canada).

Our team structure is set up to promote cross-functional, autonomous collaboration, supporting one another and learning collectively.

In your role as Customer Experience Coordinator, you will manage customer relationships as the main point of contact for Airbus Canada, interfacing with various levels of management within Airbus Canada as well as client organizations.

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone is throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

- Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
- Work / Life Balance: A hybrid working policy, on-site cafeterias and a highly competitive holiday policy.
- Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.
- Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes,



national and international mobility.

Your challenges:

- Oversee daily lounge operations in the Delivery Centre, ensuring customer spaces, refreshment stations, and snack setups remain fully stocked, clean, and welcoming.
- Perform weekly site inspections of customer representative spaces to verify facility standards, address operational needs, and audit stock levels.
- Coordinate daily lunch layouts, manage dining room seating charts, and host customers during lunch services.
- Partner with the Customer Experience Manager (CEM) to welcome and guide customers to assigned onsite locations.
- Coordinate closing gifts and manage setup logistics for celebratory customer toasts.
- Prepare and arrange Customers office assignment, Pixel setup, and all required services during Customers stay at the Delivery Centre.
- Provision catering, refreshments, and essential utility supplies across all Customer Acceptance Flights (CAFs).
- Coordinate the complete onboarding process for current permanent on-site clients, including workspace setup (procuring monitors and IT equipment), PPE distribution, welcome materials, parking permits, access badges, keys, and facility tours.
- Monitor customer badge expiration dates and coordinates timely renewals to ensure uninterrupted access.
- Assist with hosting site visits for potential customers,



government entities, and VIP delegations.
- Manage operational setup for internal site visits and team workshops, handling room configurations, catering, temporary office space, and badge provisioning.
- Maintain and update core customer onboarding assets on an annual basis, including the Plan Your Stay guide and curated local vendor networks (e.g., restaurant registers, hotels).
- Curate monthly local entertainment lists for customers.
- Inform GDI cleaning partners of upcoming weekend work activities to align facility maintenance schedules.
- Manage digital display software configurations, upload corporate media and daily customer menus.
- Maintain the daily facility environment, including lobby audio-visual setups and common area upkeep.
- Create tickets for customer related Facilities or IT issues by reporting to Customer Support Representatives.
- Conduct routine site safety inspections of designated zones and monitor inbound package drop points.
- Order and manage inventory for customer lounges, corporate breakrooms, and coffee stations via approved corporate suppliers.
- Maintain logistics registers, inventory tracking forms, and delivery supplies.
- Perform post-delivery administrative tasks, including media updates and digital signage resets.
- Oversee maintenance work orders, fueling, and annual registration for customer vans and golf carts.
- Serve as the primary point of contact for incoming customer mail and courier deliveries.
- Input and track facility maintenance work orders through internal tracking systems.
- Utilize corporate purchasing systems to process recurring and ad-hoc Purchase Orders (P

📌 Customer Experience Coordinator (Canada)
🏢 Airbus
📍 Canada