Join the Voilà brand as a remote Bilingual Customer Service Teammate in Ontario, specializing in French support. Deliver exceptional service while enhancing customer loyalty and satisfaction. This remote position as a Bilingual Customer Service Teammate requires strong communication and problem-solving skills. You will manage customer interactions via phone, email, and chat, providing respectful, empathetic, and solutions-oriented support across various channels. Your role will also involve identifying improvement opportunities to enhance the overall customer experience.

Key Responsibilities
• Resolve customer inquiries using Salesforce and other tools
• De-escalate situations through empathy and understanding
• Collaborate across departments to meet customer needs




• Drive continuous improvement initiatives for better service
• Keep leadership informed of trends and recurring issues

Requirements:
• Bilingual in French with strong communication skills
• Ability to manage 6-7 customer cases per hour
• Flexibility to work diverse shifts, including evenings and weekends
• Comfortable with Salesforce CRM and Microsoft tools
• Professional remote setup with reliable internet Elevate customer experiences with your bilingual skills and problem-solving abilities in this engaging remote role.

📌 Remote Bilingual Customer Service Role (Canada)
🏢 Voilà
📍 Canada