Position Summary

Salary Range: $53,443.00 - $83,505.00 CAD

Data Management

- Ensure that all entries being processed are done accurately
- Coordinates and distributes work to staff or other branches for all entries to ensure files are completed timely and accurately. In case of LVS, ensures work is completed before the next consolidation to avoid transferring a minimal number of files.
- Prepares and transmits monthly LVS consolidation and ensures that it is accepted to avoid penalties
- Reviews customs rejects and corrects them to avoid penalties, as and when necessary

Dispute Resolution

- Resolves client disputes (internal & external) by emitting requests for credit notes, claims, amendments and/or corrections
- Meets with staff and clients to resolve internal disputes and finds solutions to problems. Supports them on rating questions
- Assists customers and other departments with requests such as classifications, documents, changes, questions on OGD requirement etc.
- Responds to clients (via phone or e-mails) on escalated issues with regards to any of our invoices i.e. wrong account used, rating error, fees miscalculation etc.

Reporting

- Compiles information and generates various weekly/daily reports for management
- Ensures accuracy by analyzing each transaction and resolves them using necessary tools/resource
- Administers and actions Overdue Invoices (ODI) and other financial reports, and solves issues and follows-up on inquiries as needed

Training

- Conducts meetings with staff to discuss various topics such as training, updates and changes to their work and company in general
- Provides direction and guidance to team as required, trains them on rating and regulatory requirements - ex: dates of direct shipments,



VFD codes, values to be added and/or deducted, certificates of origin, dumping etc.
- Prepares and distributes SOPs for additions and/or changes for clients on the computer system
- Participates in IT projects/changes for preparing SOP’s, tests new changes to programs before being applied to production
- Issues and follows-up on “tickets” and “service requests” in order to help staff do their work better and in a more effective way
- Fills out forms and documents for written warnings, hiring new staff, interview reports, LLA’s, performance appraisals, minutes from meetings (either w/staff or w/Regional managers), MBO’s and job descriptions
- Perfoms any other duties as assigned by the Supervisor
- High School Diploma and 3 years of College required
- Minimum 7 years of experience in managing rating in a Customs department with a reputed Transportation and Brokerage firm
- This position requires proficiency in both English and French. Candidates must be bilingual (English/French).
- Excellent communication skills, bilingual an advantage
- Advanced knowledge of MS Office and Outlook
- Excellent inter-personal skills and solid ability to prioritize, organize and multi-task
- Ability to work under pressure, exercise positive time management skills, detail-oriented.

Requirements





- High School Diploma and 3 years of College required
- Minimum 7 years of experience in managing rating in a Customs department with a reputed Transportation and Brokerage firm
- This position requires proficiency in both English and French. Candidates must be bilingual (English/French).
- Excellent communication skills, bilingual an advantage
- Advanced knowledge of MS Office and Outlook
- Excellent inter-personal skills and solid ability to prioritize, organize and multi-task
- Ability to work under pressure, exercise good time management skills, detail-oriented.

Gestion des données

- S’assurer que toutes les entrées traitées sont effectuées avec exactitude
- Coordonne et distribue le travail au personnel ou à d’autres succursales pour toutes les entrées afin d’assurer que les dossiers soient complétés de façon ponctuelle et précise. Dans le cas des LVS, s’assure que le travail est terminé avant la prochaine consolidation pour éviter le transfert d’un nombre minimal de dossiers
- Prépare et transmet la consolidation mensuelle LVS et s’assure qu’elle soit acceptée afin d’éviter les pénalités
- Revoit les rejets de douane et les corrige lorsque nécessaire, afin d’éviter des pénalités

Résolution des différends

- Résout les litiges clients (internes et externes) en émettant des demandes de notes de crédit, réclamations, modifications et/ou corrections
- Rencontre le personnel et les clients afin de résoudre les différends internes et trouver des solutions aux problèmes. Offre un soutien concernant les questions de tarification
- Assiste les clients et autres départements pou

📌 Supv Classification (Montreal)
🏢 FedEx Express México
📍 Montreal