# IT AnalystMontrealVirtualArchitecture and Technology GovernanceApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.##

Job description
* Here is a brief overview of the tasks and responsibilities that will fall to you:* Act as the primary intermediary between business users and information technology teams;
* Ensure a field presence in order to understand the needs of users and respond to them effectively;
* Serve as the main point of contact for the analysis, monitoring and resolution of operational and technological issues;
* Manage incidents and requests by prioritizing, coordinating and resolving them;
* Maintain effective communication between users, stakeholders and technology partners;
* Support teams in defining needs, analyzing issues and assessing the risks and perks associated with technological solutions;
* Produce documentation, analysis, reports and deliverables required for knowledge transfer;




* Identify opportunities for improvement to optimize the performance, availability, and efficiency of services;
* Participate in the continuous improvement of organizational processes and tools;
* Provide consulting expertise in service management, problem analysis and practice improvement;
* Leverage your analytical, communication, and customer service skills to support operations.
* The profile we are looking for is as follows:* Act as the primary intermediary between business users and information technology teams;
* Ensure a field presence in order to understand the needs of users and respond to them effectively;
* Serve as the main point of contact for the analysis, monitoring and resolution of operational and technological issues;
* Manage incidents and requests by prioritizing, coordinating and resolving them;
* Maintain effective communication between users, stakeholders and technology partners;
* Support teams in defining needs, analyzing issues and assessing the risks and advantages associated with technological solutions;
* Produce documentation, analysis, reports and deliverables required for knowledge transfer;
* Identify opportunities for improvement to optimize the performance, availability, and efficiency of services;
* Participate in the continuous improvement of organizational processes and tools;
* Provide consulting expertise in service management, problem analysis and practice improvement;
* Leverage your analytical, communication, and customer service skills to support operations.

📌 IT Analyst (Montreal)
🏢 COFOMO
📍 Montreal