Cencora is seeking a Team Lead, Customer Service to oversee daily operations for our Innomar Strategies unit in Canada. You will coach a team of customer service representatives, manage queues, monitor service levels, and handle escalations to ensure a high-quality patient and provider experience.
You will drive continuous improvement, provide onboarding and training, report on KPIs such as response times and satisfaction, collaborate with other departments, and help plan coverage while adhering
📌 Customer Experience Team Lead (Montreal)
🏢 Innomar Strategies
📍 Montreal
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