Elevate client engagement as a Digital Customer Success Advisor with Trackforce. Enhance adoption and retention through creative digital-first strategies in a hybrid work environment. Join Trackforce in a pivotal role, guiding customers through their digital journey. With at least two years of experience in Customer Success or Account Management, you will implement automated engagement to support a high-volume portfolio. Your focus on retention outcomes will drive value and satisfaction in our SaaS platform.

Key Responsibilities
• Execute automated customer engagement strategies
• Ensure effective onboarding and ongoing education
• Monitor account health and usage metrics
• Develop scalable communications and digital training
• Collaborate across teams to enhance customer experience

Requirements:
• Minimum 2 years in a customer-facing role
• Experience with digital engagement strategies
• Ability to manage customer retention metrics
• Strong written communication and tech-savvy skills
• Proven track record in identifying expansion opportunities Contribute to client success and digital adoption as part of Trackforce's dynamic team.

📌 Digital Customer Success Advisor at Trackforce (Montreal)
🏢 Trackforce
📍 Montreal