Cultivate client success at SITA in the Client Success Manager role. Enhance customer relationships and lead operations in a global aviation setting. This pivotal role centers on managing substantial customer accounts and ensuring success through strategic initiatives. As a senior leader, you will report to the Regional Head of Customer Experience, executing tailored strategies that improve satisfaction, retention, and operational performance. Your leadership will harmonize cross-functional efforts to empower customers and achieve business goals.

Key Responsibilities
• Lead and nurture strategic customer relationships
• Execute customer success strategies for growth
• Represent the customer perspective in decision-making
• Conduct business reviews and steering committee meetings
• Analyze performance metrics to identify risks

Requirements:
• 7+ years in Customer Success or Account Management
• Demonstrated success in leading customer programs
• Experience influencing cross-functional teams
• Excellent communication with senior stakeholders
• Solid operational acumen and analytical skills Maximize client satisfaction and achieve unmatched success within the aviation sector with SITA.

📌 Client Success Manager Role at SITA (Montreal)
🏢 SITA
📍 Montreal