Elevate customer service excellence with Cencora as a remote Team Lead. Oversee operations, coach representatives, and enhance customer experiences every day. Cencora is seeking a Team Lead for its Customer Service division, supporting both patient and provider engagement. With a minimum of four years in customer service and at least one year in a leadership role, your expertise will guide team performance and service delivery. This position emphasizes coaching, problem-solving, and continuous improvement within a quick-paced environment.

Key Responsibilities
• Lead and support customer service representatives
• Monitor workflows and service levels for timely resolutions
• Address escalated customer concerns professionally
• Provide performance coaching and feedback to team members
• Track and report on service metrics and KPIs

Requirements:
• Bachelor's degree in a relevant field preferred
• 4+ years of customer service expertise
• 1+ years in a leadership or mentoring role
• Strong communication and conflict-resolution skills
• Bilingual in English and French is an asset Drive customer satisfaction and operational efficiency with your leadership skills in Cencora's dedicated team.

📌 Customer Service Team Lead (Montreal)
🏢 AmerisourceBergen
📍 Montreal