Elevate user satisfaction as a Bilingual Analyst specializing in Pay End User Experience. Join a team-oriented Global P2P Operations team in Montreal, focused on seamless service delivery and technical excellence. This role requires a candidate fluent in French and English, with 2-4 years of experience in the P2P domain. Key skills include invoice processing, vendor payments, and reconciliation. The position emphasizes improving end-user experience while managing service desk queries effectively.

Key Responsibilities
• Resolve inbound customer queries via concierge helpline
• Manage P2P ticket efficiently, improving service quality
• Assist users in familiarizing with P2P processes
• Act as a single point of contact for E2E P2P inquiries
• Ensure timely and accurate query resolution

Requirements:
• Bilingual French/English mandatory; Spanish is a plus
• 2-4 years P2P experience, including invoice processing
• Familiarity with SAP and Service Now/RTTMS
• Strong analytical and problem-solving skills
• Proactive and results-driven mindset Become a key player in enhancing user experiences in a vibrant P2P team while ensuring high standards

📌 Bilingual Analyst for Pay End User Experience inP (Montreal)
🏢 BLV - Value Chain Partners
📍 Montreal