Queen’s University is the Canadian research intensive university with a transformative student learning experience.Here the employment experience is as diverse as it is interesting.We have opportun...

Remote

Full-time

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab...

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us

At Queen's, we are committed to helping people achieve their best. Whether you are beginning your career at Queen's or seeking your next opportunity, we are here to support you. Visit our Applicant Resources for guidance on applying, showcasing your skills and experience, and preparing for interviews.

Disclaimer

As part of the application process at Queen's University, our recruitment system uses Artificial Intelligence (AI), as defined under the Ontario Employment Standards Act, to ask job-related questions and confirm eligibility for hire.



All final hiring decisions are made using non-AI related processes.

Job Summary

A Brief Overview

The Information Technology Services department is looking for a Junior Business Analyst to assist with identifying business needs across the Queen's community and to help with researching practical tools and processes to meet those needs. The position falls within Strategy and Partnerships on the Business Relationship Management (BRM) team and will involve collaborating with a variety of departments and faculties to advance the university's strategic goals.

The successful candidate will assist with incoming IT Services intake requests and contribute to projects by translating business needs into technical specifications, preparing requirements documentation, writing test scripts, and supporting implementations as needed. The person will also help with monitoring progress toward objectives and ensuring issues are logged and resolved. This position provides expertise to aid in the planning, design and development of technical resources. This position translates business requirements into an implementation plan with clients and members of the team. This position updates project managers, sponsors of progress towards objectives, and ensures issues are logged and resolved.

If you are curious, enjoy engaging with people,



and like learning about technical challenges, this is an excellent opportunity to grow your skills. The BRM team engages across the university, giving you the chance to impact student learning, research, and administration. If you get excited about turning challenges into opportunities and making things more efficient, you'll thrive in this role.

Job Description

What you will do

- Reviews and edits business requirements and processes, and provides regular updates to project managers and client groups.
- Conducts research, develops detailed queries, and addresses information systems changes and business process improvements.
- Recommends system and business process improvements on information system and business process issues.
- Ensures issues are identified, tracked, reported and resolved in a timely manner.
- Coordinates and develops training content, and supports the coordination and/or delivery of training.
- Assesses training needs, learning gaps and program risks.
- Ensures updates and changes to any application configurations meet change management and security specifications.
- Other duties as required in support of the department and/or unit.

Required Education

- Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience

- More than 3 years and up to and including 5 years of experience.
- Experience in data, trend analysis and reporting considered an asset.
- Experience working in a comparable client-focused setting considered an asset.
- Experience in cloud c

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