# Senior Computer Technician
- Office Automation ComponentMontrealHybridCloud and InfrastructureApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.##

Job description
Here is a brief overview of the tasks and responsibilities that will fall to you:* Provide front-line support to users for workstations, applications, printers, mobile devices, and other IT equipment;
* Collaborate on projects for the deployment, migration and implementation of technological solutions;
* Plan and carry out interventions related to the installation, configuration and support of computer equipment;
* Ensure compliance with policies, procedures and quality of service standards during technical interventions;
* Ensure the efficiency and continuous improvement of IT support processes;
* Act as an advisory resource to the first and second level support teams;
* Write procedures,



technical guides and operational documentation;
* Maintain the knowledge base and information repositories;
* Coordinate technological activities with the various stakeholders;
* Participate in the development and improvement of working practices and methods;
* Resolve incidents and service requests within their area of expertise.The profile we are looking for is as follows:* Hold a college diploma in computer science or recognized equivalent training;
* Have relevant experience with computers, tablets, printers and other computer peripherals;
* Carry out software and application deployment activities;
* Use call and service request management tools as well as valuable customer service practices;
* Adequately document interventions in a ticketing system;
* Leverage automated deployment tools in distributed technology environments;
* Proficient in Microsoft 365, Microsoft Office, Lotus Notes and collaboration tools;
* Administer Active Directory as well as network services such as DNS and DHCP;
* Understand IT architectures and infrastructures;
* Work in Citrix, VMware, Terminal Server and Unix environments;
* Provide level 1, 2 and 3 technical support;
* Apply standards, procedures and practices in an IT support environment;
* Demonstrate autonomy, rigor, organization and an excellent sense of customer service.

📌 Senior Computer Technician (Montreal)
🏢 COFOMO
📍 Montreal