Elevate your career as a Senior Solutions Analyst with PointClickCare, focusing on cloud-based healthcare technology. Deliver exceptional customer support while resolving complex technical issues in a dynamic setting. This role emphasizes your expertise in SaaS software and your ability to handle advanced customer inquiries effectively. You will work closely with healthcare providers to ensure high-quality outcomes, leveraging your strong understanding of long-term care workflows. Your focus will be on maintaining excellent service delivery while mentoring junior team members.

Key Responsibilities
• Provide top-tier support for customer administrative and technical issues
• Develop expertise in cloud software for patient care processes




• Troubleshoot complex issues through log analysis and research
• Collaborate cross-functionally to resolve client challenges
• Document customer interactions thoroughly using the ticketing system

Requirements:
• Experience supporting PointClickCare software applications
• 1-2 years in troubleshooting web-based applications
• Proficiency with diagnostic tools for issue resolution
• Bachelor’s degree or equivalent preferred
• Excellent communication skills, both written and verbal Utilize your SaaS skills to enhance customer experience and drive solutions at PointClickCare.

📌 Senior Solutions Analyst at PointClickCare (Montreal)
🏢 PointClickCare
📍 Montreal