Elevate customer satisfaction as the Customer Service Manager at Key Equipment Services. Lead a dedicated team to enhance customer experiences and drive service excellence in the hospitality sector.

In this role, you'll oversee a passionate customer service team, using your leadership skills to mentor and motivate. Key Equipment Services, a major player in food service equipment, seeks a natural leader with 4-5 years of management experience. Your focus will be on fostering a customer-first culture and addressing complex issues that enhance loyalty.

Key Responsibilities:

- Build a customer-first culture across the team
- Lead and develop a high-performing service team
- Ensure productive customer service processes
- Address customer concerns and escalations personally
- Monitor key service metrics and performance targets

Requirements:

- 4-5 years of management experience in hospitality
- Proven ability to motivate and develop individuals
- Strong communication and relationship-building skills
- Excellent problem-solving and decision-making skills
- Willingness for occasional travel

Become a pivotal force in delivering exceptional service experiences at Key Equipment Services.

📌 Customer Service Leader at Key Equipment (Vancouver)
🏢 Key Food Equipment Services
📍 Vancouver