We have one (1) permanent full-time position located at our mail office in SE Calgary.

Working days will be Mondays to Fridays, totaling 37.5 hours per week.

Program Summary

The Calgary Alternative Community Link (CACL) supports eligible adults with disabilities and complex support needs living in continuing care homes in Calgary. Through individualized, person-centered support, the program helps people build community connections, participate in meaningful activities, and access advocacy, referrals, and social inclusion supports that reflect their goals and needs.

Job Summary

The Community Support Coordinator provides leadership, supervision, coordination, and quality assurance in the design, delivery, and monitoring of community-based services aligned with the Community Access for People in Continuing Care (CAPCC) government program. This role is responsible for:

- Direct supervision and performance management of frontline staff
- Development, implementation, and ongoing evaluation of Individual Support Plans (ISPs)
- Ensuring services promote community inclusion, social participation, and person-centered outcomes
- Ensuring compliance with CAPCC policy, funding requirements, and reporting standards

Key Responsibilities

Client

Client Services & ISP Development

- Develop and maintain respectful, professional relationships with individuals and their support networks
- Manage an assigned caseload, including intake, assessment, and crisis response as required
- Review referrals and determine eligibility in alignment with CAPCC criteria
- Lead the development of Individual Support Plans (ISPs) in collaboration with the individual and, where appropriate, their support network
- Ensure ISPs:




- Reflect assessed needs, preferences, and personal goals
- Promote meaningful community participation and social inclusion
- Include transparent, measurable outcomes and strategies
- Are developed using a person-centered and strength-based approach
- Oversee implementation of ISPs by direct support staff, ensuring consistency and quality of service delivery
- Monitor, evaluate, and update ISPs regularly to reflect progress, changing needs,and outcomes
- Coordinate and facilitate participation in community-based activities and events
- Support individuals in building and maintaining formal and informal support networks
- Ensure informed consent and active participation of the individual in all planning processes
- Maintain accurate, timely, and comprehensive documentation (case notes, ISP updates, reporting data)

Support Staff

Supervision & Leadership of Direct Support Staff

- Provide direct supervision, coaching, and performance management of frontline staff
- Assign staff to individuals based on needs, compatibility, and skill requirements
- Ensure staff understand and effectively implement each individual's ISP and support strategies
- Conduct regular check-ins, performance evaluations, and provide constructive feedback




- Identify training needs and ensure completion of required and program-specific training
- Support staff in managing complex situations, including behavioural, medical, and social challenges
- Ensure staff adherence to agency policies, procedures, and CAPCC program expectations
- Review and approve timesheets, documentation, and required reporting from staff
- Promote a positive team environment focused on accountability, quality, and continuous improvement

Program Delivery & CAPCC Compliance

- Ensure all supports align with CAPCC service delivery principles, including:
- Dignity and respect
- Flexibility and individual choice
- Strength-based, person-centered planning
- Community inclusion and participation

- Coordinate and monitor program activities, including individual and group community opportunities
- Ensure all activities and supports align with approved uses of CAPCC funding Oversee and track appropriate use of subsidized supports (e.g., transportation, admission costs)
- Ensure services do not duplicate other provincially funded programs
- Maintain documentation required for quarterly, semi-annual, and annual reporting Contribute to outcome measurement, program evaluation, and continuous improvement

Agency

- Provision of leadership, coordination and quality control in the design, delivery and monitoring of Calgary Alternative Community Link services
- Ensure program content and delivery processes conform to a high ethical
- Ensure all documentation is submitted in a timely manner
- Participate in staff meetings for CASS and CACL
- Maintain all mandatory training
- Collaborate with internal teams and external stakeholders, inclu

📌 Community Support Coordinator Community Link (Calgary)
🏢 Calgary Alternative Support Services
📍 Calgary