Key Responsibilities:

- Provide leadership and direction for all Food Store operations, ensuring safe, efficient, and compliant business practices.
- Oversee inventory management, purchasing, merchandising, pricing, product flow, and overall store presentation to maximize sales and profitability.
- Lead recruitment, onboarding, scheduling, coaching, performance management, and employee development initiatives while promoting a positive and engaged team culture.
- Monitor and manage financial performance, including budgeting, expense control, labour management, sales growth, and margin achievement.
- Ensure compliance with Food Safety, Occupational Health & Safety, Human Resources, and company policies and procedures.
- Deliver and promote exceptional customer service standards while resolving customer concerns in a timely and professional manner.
- Build and maintain positive relationships with employees, customers, vendors, members, and community stakeholders.
- Support the implementation of marketing programs, promotional events, loyalty initiatives, and community engagement activities.
- Maintain store assets, equipment, housekeeping standards, inspections, and asset protection programs.
- Analyze business performance and identify opportunities for operational improvements, increased efficiencies, and sales growth.

Education and Experience:

- High School Diploma is required.
- Post-secondary education in Business, Retail Management, Commerce, or a related field is considered an asset.
- Minimum of 3-6+ years of retail experience, preferably within a grocery or food retail environment.
- Previous leadership or supervisory experience is required.
- Experience within the Co-op Retailing System is considered an asset.




- Demonstrated experience in merchandising, inventory management, purchasing, budgeting, pricing, and customer service.
- Experience ensuring compliance with Food Safety, Occupational Health & Safety, and Human Resources policies and procedures.
- Proven ability to deliver exceptional customer service and effectively resolve customer concerns.
- Experience building and maintaining vendor, customer, and community relationships.
- Experience supporting retail marketing initiatives, promotions, and loyalty programs.
- Familiarity with asset protection, maintenance planning, store inspections, and operational audits.
- Experience with recruitment, onboarding, performance management, employee development, and corrective action processes.
- Strong computer proficiency, including retail management and point-of-sale systems.

Competencies:

- Leadership & Team Development: Ability to lead, coach, mentor, and develop employees while fostering engagement, accountability, and high performance.
- Communication & Interpersonal Skills: Builds effective relationships with employees, customers, vendors, and community stakeholders.
- Analytical & Problem Solving: Uses operational and financial information to identify issues and implement effective solutions.Organizational & Multitasking Skills:



Manages multiple priorities and operational demands in a quick-paced retail environment.
- Customer Service Orientation: Demonstrates a commitment to exceptional customer experiences and member satisfaction.
- Business Acumen & Financial Management: Understands financial reports, budgets, expense control, and profitability drivers.

What We Offer:

- A Competitive Compensation and Benefit Package: Our Team Members receive competitive salaries and a comprehensive benefits package which includes Group Life Insurance, Short & Long-Term Disability, Extended Health and Dental, and an employer-contributed pension plan matched at 6% of salary.
- Inclusive Work Environment: At Co-op, we embrace diversity and inclusion and are committed to creating a workplace that reflects the communities we serve. We support an environment where all team members can bring their whole selves to work.
- Professional Development: We encourage team members to take advantage of training and learning opportunities that support professional growth and career advancement.
- Additional Offerings: Team Member Purchase Rebate Program, Team Member Volunteer Incentive Program, Home Centre Preferred Pricing, EFAP (Employee and Family Assistance Program), and a Team Member Fitness Rebate of up to $100 annually toward eligible health and wellness purchases.

About Us

Heritage Co-op 1997 Ltd. is here to serve our members and customers with products and services that help build, feed, and fuel individuals and communities. We are a different kind of business. Being member-owned means that any profits are returned to our members and remain in the local economy. We live where you live, work where you work, and help

📌 Food Store Manager (Ottawa)
🏢 CO OP
📍 Ottawa