At KWS, we believe every person deserves to live with safety, dignity, and hope. Our Thrift Store is more than a retail operation. It is a place where Every Donation and Every Purchase Supports a Community Free From Abuse.

About Us

KWS has been providing programs and services for people impacted by Domestic Abuse since 1980. Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.

The Opportunity

We are seeking a highly organized, service-focused, and community-minded Donation & Processing Coordinator to help ensure donated goods are efficiently transformed into quality merchandise while creating a positive experience for donors, volunteers, and customers. This role is ideal for someone who enjoys coordinating operations, retail, supporting team members, building relationships, and contributing to a mission-driven organization where every donation makes a difference.

Key areas of responsibility include

Donation Intake & Processing

- Coordinate daily donation receiving activities and warmly welcome donors.
- Ensure donated items are accepted, assessed, sorted, and processed according to established guidelines.
- Coordinate the flow of donated goods through receiving, sorting, pricing, staging, and sales-floor preparation.
- Monitor donation volumes and communicate operational needs and opportunities for improvement.




- Help identify ways to improve workflow efficiency, inventory movement, and processing effectiveness.

Inventory & Merchandise Readiness

- Coordinate sorting, pricing, quality control, and preparation of merchandise.
- Maintain efficient inventory flow from donation intake to sales floor readiness.
- Ensure merchandise is consistently prepared and priced according to established standards.
- Monitor inventory staging areas to support organization, accessibility, and efficient workflows.
- Accurately utilize point-of-sale and inventory systems to support operational reporting and inventory tracking.

Volunteer & Team Support

- Provide day-to-day guidance and support to volunteers and team members working within donation and processing functions.
- Assist with onboarding and training on donation intake, sorting, pricing, safety, and operational procedures.
- Foster a welcoming, inclusive, and collaborative environment that encourages confidence, engagement, and contribution.
- Promote consistency in processes and quality standards.
- Recognize volunteer contributions and communicate emerging needs or concerns to the Thrift Store Manager.

Donor Experience

- Create a positive and meaningful donation experience that reflects KWS values.
- Foster a donor-centred approach rooted in appreciation, respect, and relationship building.




- Respond to routine donor inquiries and concerns and elevate complex matters as needed.
- Gather donor feedback and help identify opportunities to strengthen donor engagement and retention.
- Share the impact that donations have in supporting individuals, children, and families impacted by abuse.

Operations and Safety

- Support continuous improvement efforts related to donation processing, inventory management, and operational consistency.
- Assist with reporting, recordkeeping, and administrative processes related to donation operations.
- Maintain clean, safe, and organized receiving, processing, and storage areas.
- Promote safe lifting, handling, and workplace practices.
- Identify hazards and operational risks and take appropriate action to address or elevate concerns.

What You Bring

- Minimum 2-3 years of experience in retail, warehouse, logistics, inventory management, thrift, or customer service environments.
- Experience with inventory systems, point-of-sale systems, and merchandise processing
- Strong organizational, coordination, and time-management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Robust attention to detail and commitment to quality standards.
- Effective communication and relationship-building skills.
- Ability to train, support, and work collaboratively with volunteers and team members.
- Commitment to providing exceptional donor service and fostering positive community relationships.
- Demonstrates professionalism, empathy, discretion, and sound judgment when handling sensitive information and supporting positive outcomes in complex or heightened situat

📌 Donation & Processing Coordinator (Kelowna)
🏢 Kelowna Women's Shelter
📍 Kelowna