Thrift Growth & Performance Manager, Kitchener Ontario

Job Synopsis

The Thrift Growth & Performance Manager provides leadership and support to MCC Ontario’s Thrift Network by developing General Managers, strengthening business performance, and advancing strategic growth and social enterprise initiatives. Reporting to the Thrift Director, this role partners closely with thrift and organizational leaders to build leadership capacity, interpret performance data, and support evidence-informed decision-making across the network. The position contributes to the long-term sustainability and impact of MCC Ontario Thrift through coaching, organizational collaboration, and the evaluation and implementation of growth opportunities. MCC is a charitable organization that partners with churches and community organizations worldwide to walk with people who are disadvantaged. MCC supports activities that provide emergency assistance, reduce poverty, and promote healthy communities, sustainable living and alternatives to violence. As an internationally recognized NGO, MCC currently serves in more than 45 countries with over 475 partners, 1,000 staff and 40,000 volunteers. Additional Details: This role is based at MCC Ontario’s 50 Kent Avenue location in Kitchener, Ontario with regular visits to MCC Ontario Thrift Shops. Hybrid/flexible work options are available. Applicants must be legally able to work in Canada for the duration of their employment. Successful candidates will be required to provide a Police Background Check upon hire.

Salaried Employee -Full Time at 1 FTE

Qualifications

All MCC workers are expected to exhibit a commitment to:



a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

- Demonstrated experience supervising, coaching, and developing managers or organizational leaders.
- Strong understanding of business operations and financial performance, with the ability to analyze data and translate insights into action.
- Experience leading organizational improvement initiatives, growth opportunities, or complex projects.
- Strong planning, analytical, decision-making, and relationship-building skills.
- Ability to collaborate effectively with a wide range of organizational partners.
- Bachelor’s degree in a relevant field, or an equivalent combination of education and experience, with 5-7 years of experience in retail, social enterprise, nonprofit leadership, or a related setting.
- Ability to travel within Ontario and Canada and work occasional evenings and weekends

- Experience in multi-site retail, franchise-style operations, or networked service environments.
- Experience evaluating business cases, growth opportunities, or social enterprise initiatives.
- Experience working within a nonprofit or mission-driven organization.

Key Responsibilities

- Supervise and coach assigned General Managers, providing leadership development,



performance feedback, accountability, and support. Note: during a transition period, supervision of General Managers will be shared with the Thrift Director while capacity and organizational readiness develop.
- Build leadership capacity among General Managers, strengthening ownership of people, operations, volunteers, financial results, and key performance indicators.
- Partner with the Thrift Director and HR to conduct performance reviews and address leadership-development, succession, and performance needs.
- Analyze financial and operational performance with Finance and General Managers, identifying trends, risks, opportunities, and actions to improve results.
- Monitor network-wide performance and coordinate appropriate support, interventions, training, or operational improvements.

- Identify and assess opportunities that enhance thrift impact, donated goods growth, social enterprise development, revenue generation, and operational sustainability.
- Partner with the Thrift Director, Finance Director, and other stakeholders to evaluate new shops, social enterprises, and strategic growth opportunities.
- Contribute operational expertise, performance analysis, and implementation considerations to business cases and feasibility assessments.
- Assess organizational readiness and coordinate cross-functional support for approved growth initiatives.
- Support implementation, evaluation, and continuous improvement of pilots and growth projects.

- Supervise the Thrift Network Project Lead, providing coaching, goal setting, and performance support.
- Provide strategic oversight for MCC Picks Up and other assigned social ente

📌 Thrift Growth (Kitchener)
🏢 Mennonite Central Committee (MCC)
📍 Kitchener