IT Infrastructure Specialist

Tracking Code:req2268

Faculty/Department:Information Technology (IT) Services Department

Number of Positions:1

Appointment Type:Full time Continuing

Hours of Work:35 hours per week

Salary Range:Level 9- Starting Salary, Step 1$90,525

Job Summary:

This position supports the design, delivery, and ongoing improvement oftechnology solutions that enable university operations, reporting, research,and service delivery. The incumbent works across application development,data/reporting, infrastructure support, and client consultation to helptranslate operational needs into reliable technical solutions. The rolerequires a blend of software development, systems administration, database andreporting knowledge, and analytical problem-solving to support both day-to-dayoperations and longer-term technology planning. Through this work, theincumbent contributes to effective service delivery, informed decision-making,and the continued reliability and modernization of university technologyservices.

Responsibilities/accountabilities:

1. Researching, consulting and recommending suitable technology for client needs

- Collaborate with users to understand their hardware needs and ensure they have the necessary tools throughout the hardware lifecycle.
- Understand short- and long-term technology trends.
- Ensure that the TELE program continues to benefit students, faculty, and staff at Ontario Tech.

2. Proof of Concept and Piloting New Technologies

- Research, test, and implement new solutions to enhance the TELE program, including user group pilots.
- Explore alternative imaging solutions and software deployment systems, including cloud-based virtualization tools like Moka5,



VMWare Horizon, and Citrix.

3. DUO MFA Administrator

- Manage the DUO application
- Assist in establishing accounts for new users.
- Respond to Cherwell trouble tickets for end-user support
- Test and release updated versions of the DUO Mobile App

4. System Management

- Conducted high-level system administration on server applications and installed critical patches and software upgrades with minimal user impact and downtime.
- Develop comprehensive documentation and provide expert instruction to users on system usage, supporting client devices on multiple platforms, including Windows, Mac, Linux, iOS, and Android.
- Remediate security risks identified to safeguard systems and data from external and internal threats.
- Execute backup strategies to minimize the risk of data loss and ensure the continuity of operations in case of a system failure or disaster.
- Collaborate with the procurement team to secure and maintain essential system licenses, ensuring the ongoing availability of critical software tools and services.
- Monitor system health proactively, troubleshoot issues promptly, and use technical expertise to resolve problems before they affect users.

5. Development and Testing

- Design, develop,



and maintain full-stack applications and databases for various university departments, including software and hardware requests and identity management reporting.
- Create and manage comprehensive test environments for internal and external testing, ensuring seamless deployment of new features with minimal downtime.
- Integrate web-based applications with enterprise systems, databases, and third-party applications, enhancing data insights and streamlining processes.
- Engineer complex system solutions to support institutional objectives, leveraging information architecture and process design to automate or enhance existing processes.

6. Data Stewardship, Analysis and Reporting

- Administer and architect databases, optimize queries, and manage ETL processes for efficient data processing and analysis
- Design and maintain reporting applications, create customized reports, and automate data transfers to improve efficiency.
- Capture and analyze historical data for trend reporting, auditing, and accurate forecasting for budgeting and resource planning.
- Identify future needs, expand databases, and develop infrastructure budgets to meet evolving business requirements.

Required Skills:

- A solid understanding of programming languages, databases, and software development frameworks.
- Familiarity with testing processes and methodologies is essential for ensuring the quality of the delivered software. This includes knowledge of test planning, test case development, and automated testing tools.
- Proactive about improving processes, identifying bottlenecks, and suggesting enhancements.
- Staying updated with industry trends and emergin

📌 IT Infrastructure Specialist (Oshawa)
🏢 Ontario Tech University
📍 Oshawa