At FIRST Insurance Funding of Canada (FIRST Canada), we are proud to promote a workplace that fosters growth and innovation. We employ a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment. Our open concept and creative culture fosters team work and presents opportunities for growth within the organization. FIRST Canada is an affiliate of Wintrust, a financial services company with more than $66 billion in assets.
Join the FIRST Insurance Funding of Canada (FIRST Canada) team.
We are a multi-year Globe and Mail / Morneau Shapell Employee Recommended workplace with an award-winning culture.

We offer
a versatile, hybrid-work model and our FIRST Flex program offers opportunity to work internationally.
We have a comprehensive benefit package including:Health

Benefits:
including medical, dental, vision, life, and health spending accountFinancial

Benefits:
an RRSP plan with a generous company match and competitive compensation including discretionary or incentive bonusesEducation

Benefits:
education reimbursement and on-demand learning coursesWe have a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment.
We support work / life balance and promote growth-from-within opportunities.
Why join this team?We have a culture that encourages an entrepreneurial spiritWe offer multiple opportunities for development and upward mobilityPosition Summary:The primary role of the Bilingual Client Service Specialist is to be the first point of contact for brokers and clients’ enquiries via phone and emails. Reporting to Bilingual Client Service Manager,



this role will interact with customers to provide information about products and services and will maintain solid customer relationships by resolving customer issues and concerns with speed and professionalism. The role requires excellent communication skills, strong attention to details and an ability to go the extra mile to ensure customer satisfaction.
Essential Duties and

Responsibilities:
Provide extraordinary level of customer service to brokers and clients.
Promptly respond to customer queries via email and phone in a polite, helpful and professional manner at all timesFollow through on all actions within the agreed timelines with the client providing same day service and managing the client’s expectations of next stepsImmediately escalate serious complaints or issues that you are not equipped to deal with.
Liaise with colleagues or leaders to find the best solutions to customer’s issuesIdentify common problems and escalate them to management, along with possible suggestions for improvement, wherever possible.
Obtain and share customer feedback with colleagues and other departments so that products and services can be improved.
Familiarize yourself with new products and services as they are introduced.
Ensure all information is 100% accurate the first time and all client interactions are well documentedProvide brokers with FirstInsite web support (navigation, password changes, etc.)Perform other related duties as requiredKnowledge / Skills / Abilities Required:Highly articulate with excellent verbal and written communication skills




- French/EnglishClient service/Call Centre experienceMust have strong organizational and prioritization skillsBe self-motivated and proactivePossess an energetic and enthusiastic approach to your work and a desire to go the extra mile in client serviceBe a strong team player, able to build relationships with team members and internal and external clientsDisplay strong attention to detail and have good abstract reasoning skillsDemonstrate a flexible attitude towards change and the ability to adapt to new situationsStrong knowledge of Outlook, Excel and MS WordTraining / Education / Experience

Qualifications:
College or University Degree.3-5 years of customer service experience ideally within the Insurance/Financial Services industry.
Must be fluent in both French and English written/verbal communicationCompensation:The estimated hourly rate for this role is $25.64-$33.33, along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate’s qualifications, skills and experience.
AI Disclosure:No AI technology is used in the recruitment processVacancy Status:This position is an existing vacancy that is actively being filledImmigration Assistance/SponsorshipFIRST Canada does not provide immigration assistance or sponsorship for this position, now or in the future.-Sommaire du poste :La personne titulaire du poste de spécialiste du service à la clientèle bilingue a pour rôle principal d'être le premier point de contact pour les demandes des courtiers et des clients, par téléphone et par courriel. Relevant du ou de la gestionnaire bilingue du service à la clientèle, elle communique avec la clientèle pour lui fournir de l'information sur les produits et les services, et entretient des relations d'affaires solides en résolvant

📌 Bilingual Client Service Specialist (Winnipeg)
🏢 Wintrust Financial
📍 Winnipeg