Title: First Party Fraud Detection Specialist

Requisition ID: 275889

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The First-Party and Synthetic Fraud Specialized Analyst is responsible for identifying, investigating, and mitigating complex fraud risks related to first-party fraud, synthetic identity fraud, application fraud, and organized fraud across retail and small business products. The role conducts detailed investigations and end-to-end account reviews using customer, transactional, digital, credit, and fraud intelligence to identify exploitation paths, emerging trends, and control vulnerabilities. Working closely with cross-functional partners, the Analyst supports fraud loss mitigation, strengthens detection and prevention capabilities, and ensures investigative activities are completed in accordance with Bank policies, regulatory requirements, and risk standards.

Is this role right for you? In this role you will:

- Investigate complex first-party, synthetic identity, application, account takeover, and organized fraud cases, including end-to-end account reviews to determine exploitation paths and applicable fraud typologies.
- Analyze alerts, referrals, customer activity, onboarding information, device and digital identifiers, credit bureau information, payment details, transaction patterns, account history, and other available case data to identify fraud indicators and emerging threats.
- Identify indicators of synthetic identity creation, identity manipulation and farming, tradeline abuse, bust-out activity, credit profile fabrication, mule activity, and relationships between identity elements and external data sources.
- Determine appropriate risk-mitigation actions within approved authorities,



including blocking accounts, reducing card limits, placing holds, initiating payment holds or recalls, coordinating recovery efforts, and escalating matters as required.
- Conduct enhanced due diligence and complete timely, accurate case decisions, investigation notes, and fraud reports that clearly document findings, decision rationale, actions taken, referrals, and outcomes.
- Collaborate with Fraud Detection, Application Fraud, Fraud Strategy, Fraud Analytics, Investigations, AML/ATF, Compliance, Operations, branches, Contact Centres, other financial institutions, and business partners to validate suspicious activity and coordinate fraud disruption efforts.
- Identify and accelerate emerging fraud patterns, device or digital indicators, recurring commonalities, control gaps, and process vulnerabilities to support broader detection, prevention, and fraud-intelligence initiatives.
- Respond to large-scale fraud events by helping identify potential points of compromise and impacted accounts and taking timely action to prevent or limit financial losses.
- Recommend enhancements to fraud strategies, policies, procedures, alerts, referral criteria, detection rules, reporting, training, scripts, and client education based on investigative findings and identified trends.
- Recognize indicators of client vulnerability, manipulation, coercion, grooming, secrecy,



urgency, and scammer coaching, and apply appropriate safeguarding, intervention, and escalation protocols while respecting client dignity and autonomy.
- Deliver a high-quality client and partner experience by resolving fraud-related inquiries, applying sound judgment, communicating with clients and internal partners, and balancing fraud prevention with client impact.
- Manage alert and referral queues in accordance with service levels, productivity expectations, quality standards, Bank risk appetite, privacy obligations, operational risk requirements, and applicable fraud and regulatory controls.

Do you have the skills that will enable you to succeed in this role?

- You have 3–5 years of experience in fraud investigations, fraud risk management, financial crime, application fraud, fraud detection, banking operations, or a related field, including experience investigating complex first-party, synthetic identity, account takeover, or organized fraud schemes.
- You have post-secondary education in Business, Criminology, Financial Services, Risk Management, Accounting, Data Analytics, or a related discipline, or an equivalent combination of education and experience.
- You have robust analytical and investigative skills, with the ability to gather and interpret information from multiple sources, identify inconsistencies and exploitation paths, assess account complexity, and make sound risk-based decisions.
- You have knowledge of first-party and synthetic identity fraud, identity verification, application fraud, digital banking risks, social engineering, mule activity, payment fraud, fraud typologies, and evolving fraud tactics and controls.

📌 First Party Fraud Detection Specialist (Toronto)
🏢 Scotiabank
📍 Toronto