Who We Are:

Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.

During that time, it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges, from information and education to case management, psychosocial rehabilitation, housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that, in addition to dealing with client mental health issues, address social determinants of health using the recovery model.

Purpose of the Position:

Reporting to the Communications and Public Relations Lead, the Business Systems Implementation Specialist is responsible for planning, implementing, and optimizing technology systems and automated workflows that improve organizational efficiency, service delivery, and user experience across departments. This includes leading requirements gathering, system configuration, testing, documentation, training, deployment, and post-launch support for initiatives such as volunteer process automation, the Learning Management System, and the Employee Management System. They will also play a role in supporting change management, coordinating with internal teams and external vendors, and promoting the successful adoption of new tools and processes. They will also provide expertise in business process improvement, workflow automation, systems integration, data migration, troubleshooting, and continuous optimization to ensure solutions are sustainable, user-friendly, and aligned with organizational needs.





Duties and Responsibilities:

Systems Planning & Implementation

- Lead end-to-end implementation of recent technology systems across departments, from requirements gathering through deployment and post-launch support
- Develop project plans, timelines, and milestones for each implementation
- Conduct needs assessments with program teams to identify system requirements, workflows, and pain points
- Configure, customize, and test systems prior to launch
- Coordinate with external vendors and service providers as needed
- Create and maintain system documentation, including process maps, user guides, and technical specifications

Communications & Public Relations: Volunteer Process Automation

- Partner with the Communications and Public Relations team to design and implement Microsoft Power Automate workflows that streamline the community events volunteer process
- Map existing volunteer coordination workflows and identify automation opportunities
- Build, test, and deploy Power Automate flows for volunteer sign-up, scheduling, communications, task assignment, and follow-up
- Integrate automated workflows with existing tools (Microsoft 365, SharePoint, Outlook, Forms)
- Monitor and optimize automations post-launch to ensure reliability and efficiency

Recovery College Wellness Centre: Learning Management System (LMS)





- Lead the implementation and configuration of the selected LMS, including course setup, user roles, enrollment workflows, and reporting
- Collaborate with program employees to migrate or develop course content within the platform
- Train facilitators and participants on LMS usage
- Establish processes for ongoing content management and system maintenance

Employee Experience (EE): Employee Management System

- Assist the Employee Experience team in selecting and implementing an employee management system
- Gather requirements related to employee records, onboarding, performance management, time tracking, and other EE processes
- Configure the system to align with organizational policies, compliance requirements, and workflows
- Manage data migration from legacy systems or manual processes
- Provide training and ongoing support to EE team and end users

Training & Change Management

- Develop and deliver training programs for employees adopting new systems
- Create user-friendly documentation, quick reference guides, and video tutorials
- Support change management efforts by communicating benefits, addressing concerns, and gathering feedback
- Serve as the primary point of contact for system-related questions during and after implementation

Ongoing Support & Optimization

- Monitor system performance and user adoption post-implementation
- Troubleshoot issues and coordinate with vendors for resolution
- Identify opportunities for further automation and system improvement
- Maintain awareness of emerging technologies and best practices relevant to the nonprofit and mental healt

📌 Business Systems Implementation Specialist (Oshawa)
🏢 CMHA Durham
📍 Oshawa