Job Overview

We are seeking a detail-oriented and proactive Account Coordinator to join the Mobile Pooch Parlour team. In this role, you will serve as a key point of contact between clients and the grooming team, ensuring smooth communication, efficient appointment scheduling, and a positive customer experience. The ideal candidate will possess strong organizational, customer service, and communication skills, with a focus on maintaining client relationships and supporting daily business operations.

This position offers an excellent opportunity to develop expertise in customer relationship management, service coordination, and business administration within the pet care industry.

Responsibilities

- Manage and maintain client accounts, ensuring accurate customer information and up-to-date service records.
- Coordinate grooming appointments, schedules, and service requests to meet client needs efficiently.
- Communicate with clients regarding appointment confirmations, rescheduling, service details, and follow-up inquiries.
- Maintain customer records, appointment histories, and client preferences using scheduling software and other administrative tools.
- Collaborate with groomers and team members to ensure efficient daily operations and timely service delivery.
- Respond to customer inquiries, address concerns, and help resolve service-related issues professionally.
- Support client onboarding by explaining available grooming services, booking procedures, and service policies.
- Monitor customer feedback and identify opportunities to improve service quality and client satisfaction.
- Assist with preparing reports on appointments, customer retention, service activity, and business performance.




- Support customer retention initiatives by maintaining positive client relationships and encouraging repeat bookings.
- Assist with administrative tasks, including recordkeeping, payment coordination, and updating client information.
- Help coordinate daily schedules and service logistics to ensure a smooth and organized customer experience.

Skills and Qualifications
- Strong organizational and time management skills, with the ability to coordinate multiple appointments and tasks simultaneously.
- Excellent written and verbal communication skills for interacting with clients and team members.
- Strong customer service skills and the ability to build positive, long-term client relationships.
- Attention to detail when maintaining customer records, appointment schedules, and service information.
- Proficiency in Microsoft Office, Google Workspace, scheduling software, and customer relationship management (CRM) tools.
- Ability to handle customer inquiries, manage scheduling changes, and resolve issues in a professional manner.
- Strong problem-solving skills and the ability to work independently in a fast-paced small-business workplace.
- Previous experience in customer service, administration, account coordination, or appointment scheduling is an asset.
- Experience in the pet care, grooming, or service industry is an advantage but not required.

Position Summary This role is ideal for a motivated and organized individual who enjoys working with people, coordinating services, and supporting business operations. The Account Coordinator will contribute to client satisfaction, efficient scheduling, and the continued growth of Mobile Pooch Parlour by helping deliver a reliable and professional customer experience.

Pay: From $57,930.05 per year

Benefits

- Dental care
- Extended health care
- Flexible schedule
- On-site parking

Work Location: In person

📌 Account Coordinator (Burlington)
🏢 Mobile Pooch Parlour
📍 Burlington