Position Summary The Senior Manager, Operational Data Services leads the strategy, governance, delivery and operation of the data integrations, platforms and data assets that power business operations, processes and applications across WestJet. The role ensures operational data is current, reliable, accessible and trusted, and that the services underpinning operational systems perform effectively and support a dependable user experience.

The Senior Manager provides leadership for operational data platforms, data integration and production operations. The role sets long-term direction, aligns leaders around priorities, anticipates risks and ensures the organization has resilient, scalable and supportable operational data services. The role leads a team responsible for building and operating solutions across Databricks, Microsoft Azure and SQL-based platforms and coordinates high-priority incident response when data services affect business operations.

Accountability Statement Accountable for designing, building and operating data integrations, platforms and assets that power business operations, processes and applications, ensuring data is current, reliable, accessible and trusted.

Key Responsibilities Shape Operational Data Services Strategy and Operating Model

Define and lead the strategy, roadmap and operating model for Operational Data Services in alignment with WestJet and Data, Analytics & AI objectives.

Establish the vision, priorities, governance and performance expectations for operational data engineering, platform services, integrations and production support.

Translate enterprise and operational priorities into platform investments, capability roadmaps and sequenced delivery plans.





Advise executives and senior leaders on operational data strategy, service risk, technical trade-offs, capacity and investment decisions.

Identify opportunities to simplify the data landscape, reduce unnecessary duplication and create reusable services and patterns.

Continuously evolve the function based on operational needs, service performance, technology direction and lessons learned.

Align cross-functional leaders around enterprise outcomes and resolve competing priorities across business and technology.

Lead Operational Data Platforms and Technology Direction

Provide strategic and technical leadership for Databricks, Microsoft Azure and SQL-based operational data platforms and services.

Define platform roadmaps covering architecture, capacity, performance, availability, lifecycle, security, cost and technical currency.

Ensure platform decisions balance operational performance, resilience, scalability, interoperability, maintainability and total cost.

Establish standards and reusable patterns for data ingestion, transformation, storage, access, orchestration, observability and operational consumption.

Partner with Enterprise Architecture, Cloud, Cybersecurity, Database, Network and Integration teams to align platform direction and resolve cross-enterprise dependencies.

Ensure platform changes,



upgrades and migrations are planned and executed with appropriate testing, change controls, rollback and operational readiness.

Lead Data Integration and Operational Data Asset Delivery

Oversee the design and delivery of data pipelines, operational data stores, integrations and data assets that support business applications and processes.

Ensure business requirements, consumers, service expectations, data contracts, dependencies and success measures are understood before delivery commitments are made.

Promote consistent engineering practices, automated testing, source control, CI/CD, infrastructure as code and repeatable deployment approaches.

Ensure solutions are scalable, secure, observable and practical to support throughout their lifecycle.

Coordinate delivery across product, architecture, application, integration, data governance and business teams when outcomes span multiple functions.

Ensure technical debt, platform constraints and lifecycle risks are visible and incorporated into planning and investment decisions.

Operate Data Services

Own the operational performance, reliability, availability, freshness and supportability of operational data services and assets.

Establish service measures, operational thresholds and reporting for availability, latency, data freshness, pipeline health, data quality, capacity, cost and recovery.

Ensure end-to-end monitoring and service visibility identify stale, incomplete, delayed or unavailable data before significant business impact occurs.

Ensure support models, runbooks, escalation paths, on-call coverage, dependency maps and recovery procedures reflect service criticality.

Oversee capacity planning, performance opt

📌 Senior Manager (Winnipeg)
🏢 WestJet Group
📍 Winnipeg