AFTERNOON DISPATCH ASSISTANT & CUSTOMS COORDINATOR

Shift: Monday to Friday, 3:00 p.m. – 12:00 a.m. (midnight)Hourly Wage: $20.45–$26.65 per hour

SUMMARY The Afternoon Dispatch Assistant & Customs Coordinator is responsible for supporting daily afternoon dispatch operations while coordinating customs documentation and clearance requirements for cross-border shipments. This position assists dispatchers, drivers, and customers with operational inquiries, pickup arrangements, and shipment information, while ensuring accurate and timely preparation of ACE/ACI manifests, Prior Notices, and other customs-related documentation.

PRIMARY RESPONSIBILITIES

Dispatch Operations

- Assist with daily afternoon dispatch operations, providing support to dispatchers and drivers.
- Receive and respond to incoming calls and inquiries from customers and drivers, directing calls to appropriate personnel when required.
- Enter and update pickup information received from customers by phone, fax, or email.
- Assist drivers with pickup information, delivery instructions, and required documentation.
- Enter and update truckload and shipment information in the system, ensuring accuracy.
- Communicate with Dispatch, Linehaul, and other departments regarding pickup arrangements, shipment delays, and operational concerns.
- Contact customers and drivers regarding delays, missing paperwork, or other shipment-related issues.
- Assist with tracking shipments, investigating missed pickups, and following up on outstanding issues as required.
- Ensure accurate flow of information and documentation between drivers, dispatchers,



customers, and other departments.

Customs Coordination

- Complete ACE/ACI manifests and set up Prior Notices for cross-border shipments.
- Fax Prior Notice information to Customs Brokers and verify confirmation through the Prior Notice website.
- Check inbound PARS and PAPS information in the system to monitor customs clearance status.
- Create, update, and correct ACE/ACI manifests using BorderConnect and provide copies to drivers.
- Locate and update shipment and customs information in BorderConnect as required.
- Provide support to dispatchers and drivers regarding customs paperwork, ACE/ACI requirements, and related documentation.
- Follow up with Customs Brokers and customers regarding delayed clearances, missing information, or documentation issues.
- Maintain and update the Master Customs Broker contact list, including fax numbers and email addresses.
- Maintain and update the ACE/ACI fax number list as required.
- Create PARS/PAPS stickers and monitor related supplies.
- Ensure customs documentation is completed accurately and communicated to the appropriate parties in a timely manner.

General Responsibilities

- Work collaboratively with dispatchers, drivers, Customs Brokers, customers,



and other operational departments to resolve issues.
- Maintain accurate records and documentation in accordance with company procedures.
- Provide additional operational and administrative support as required.
- Complete other duties as assigned.

REQUIREMENTS/QUALIFICATIONS

- Previous experience in dispatch, transportation operations, or a related administrative role preferred.
- Experience with customs documentation, ACE/ACI manifests, PARS/PAPS, or BorderConnect considered an asset.
- Intermediate computer skills, including Microsoft Office (Word, Excel, Outlook).
- Experience with AS400 considered an asset.
- Strong organizational and time-management skills, with the ability to prioritize multiple tasks in a rapid-paced environment.
- Excellent verbal and written communication skills, with a focus on customer service.
- Strong attention to detail and accuracy, particularly when handling shipment and customs documentation.
- Ability to communicate effectively with drivers, customers, Customs Brokers, and internal departments.
- Strong problem-solving skills and the ability to respond effectively to operational challenges.
- Ability to work independently and collaboratively within a team environment.

WORKING CONDITIONS

- Schedule: Monday to Friday, 3:00 p.m. to 12:00 a.m. (midnight).
- Compensation: $20.45–$26.65 per hour.
- Fast-paced transportation and logistics environment requiring ongoing communication with drivers, customers, and internal operations teams.

📌 Afternoon Dispatch Assistant & Customs Coordinator (Baden)
🏢 ERB Group
📍 Baden