Position Summary Reporting to the Director of Support Services, the Manager, Support Services, is responsible for the leadership, planning and day-to-day management of Hospitality and Facilities Services across Quinte Health. The portfolio includes environmental cleaning and disinfection, general housekeeping, waste management, laundry and linen services, and patient transport services across Quinte Health sites, as required.

The Manager provides leadership, direction and support to Hospitality and Facilities Services Supervisors and staff to ensure the delivery of safe, high-quality, efficient and patient-focused services. Working through the Shift Supervisors, the Manager supports effective day-to-day operations while maintaining overall accountability for staff management, employee and labour relations, departmental performance and service delivery.

Working collaboratively with clinical programs, support services and organizational partners, the Manager fosters strong working relationships, supports continuous quality improvement and identifies opportunities to enhance service delivery, operational efficiency and the patient experience. The Manager models and promotes Quinte Health's organizational values and supports departmental goals that align with the organization's strategic directions.

Required

Post-secondary education in a related field or an equivalent combination of education and relevant experience.

A minimum of three (3) years of progressive leadership/management experience in hospitality, environmental or support services, preferably within a healthcare environment.

Demonstrated experience leading and supporting diverse teams in a complex, unionized setting.





Demonstrated knowledge and experience in human resources and labour relations, including recruitment, performance management, attendance management, staff development and the interpretation and application of collective agreements.

Demonstrated knowledge of healthcare environmental cleaning and disinfection, infection prevention and control, occupational health and safety, quality and risk management practices.

Demonstrated experience in budget management, financial planning, resource utilization and cost control.

Demonstrated leadership, change management and project management skills, with experience leading continuous improvement and operational initiatives.

Strong organizational, critical thinking, conflict resolution, decision-making and problem-solving skills.

Excellent verbal and written communication, interpersonal and customer service skills, with the ability to develop effective working relationships with staff, leaders, clinical teams and other internal and external stakeholders.

Demonstrated ability to manage multiple priorities and competing demands in a fast-paced, multi-site healthcare environment.

Proficiency with Microsoft Office and demonstrated ability to learn and effectively utilize relevant healthcare and departmental information systems.

Valid Ontario driver's licence and access to a reliable vehicle, with the ability to travel between Quinte Health sites as required.

Duties





Plans, organizes and manages the day-to-day operations of Hospitality and Facilities Services, including environmental cleaning and disinfection, general housekeeping, waste management, laundry and linen services, and patient transport services.

Provides leadership, direction, coaching and support to Hospitality and Facilities Services Shift Supervisors and staff to achieve departmental and organizational goals.

Provides overall management and oversight of Hospitality and Facilities Services staff, with Shift Supervisors providing day-to-day operational direction, workflow coordination and support to front-line staff.

Plans and manages staffing, schedules, workflows and the utilization of equipment, supplies and other resources to support safe, efficient and reliable service delivery.

Maintains accountability for the recruitment, selection, orientation, performance management and development of staff within the portfolio.

Provides guidance and support to Shift Supervisors in addressing routine staff matters and assumes responsibility for matters requiring management-level intervention or escalation, including complex performance, disciplinary and labour relations issues.

Works collaboratively with Human Resources and union partners to support effective employee and labour relations and the consistent interpretation and application of collective agreements, organizational policies and practices.

Implements and supports Quinte Health's attendance management program to support employees and maintain reliable service delivery.

Develops and manages assigned departmental operating and capital budgets, monitors financial perfo

📌 Manager, Support Services (Prince Edward Island)
🏢 Quinte Children's Treatment Centre
📍 Prince Edward Island