Position: Full-time, 35 hours per week

About the Role

Ponoka FCSS is seeking an organized, dependable, and people-focused Assistant Home Care Manager to support daily Home Care operations. Reporting to the Home Care Manager, this position provides frontline supervision to Home Care Aides (HCAs), coordinates scheduling and staff coverage, monitors service delivery, and supports quality improvement and workplace safety.

The successful candidate will help ensure services are delivered safely, reliably, and in accordance with authorized service plans, organizational policies, and applicable standards.

Key Responsibilities:

Team Leadership and Employee Support

- Provide day-to-day direction and operational supervision to assigned Home Care Aides and scheduling personnel.
- Communicate expectations regarding attendance, punctuality, conduct, documentation, and service delivery.
- Provide coaching, feedback, and support while documenting performance concerns and escalating issues as appropriate.
- Assist with employee orientation, onboarding, training coordination, and ongoing education.
- Review and approve employee timesheets through Payworks.
- Use BrightHR and SharePoint to communicate updates, maintain staff information, assign education, and monitor required documentation and certifications.
- Promote positive workplace relationships, employee well-being, retention, and recognition.

Scheduling and Service Coordination

- Coordinate daily Home Care Aide schedules and ensure appropriate staffing coverage for authorized services.
- Monitor attendance, sick calls, cancellations, late arrivals, missed visits, and staffing shortages.
- Coordinate coverage adjustments within delegated authority and escalate unresolved service gaps promptly.
- Maintain accurate scheduling calendars in BrightHR and SharePoint.
- Consider staff availability, qualifications, travel time, geography, continuity of care, and safety when coordinating coverage.
- Identify scheduling trends and recommend improvements to service efficiency and reliability.

Client Service Coordination and Communication

- Support the delivery of services in clients’ homes and participating lodge settings.
- Ensure staff have accurate schedules, service instructions, and relevant operational information.




- Respond to routine service concerns from HCAs, clients, families, and lodge contacts.
- Communicate changes in client circumstances, safety concerns, and service barriers to the appropriate case manager or health professional.
- Ensure requests for recent services or changes to authorized services are referred to the appropriate ALA Case Manager.
- Follow established procedures for urgent concerns, incidents, and service interruptions.

Quality Improvement, Safety, and Compliance

- Support compliance with organizational policies, privacy requirements, infection prevention practices, occupational health and safety standards, and applicable service requirements.
- Monitor service concerns, incidents, complaints, missed visits, and required follow-up.
- Participate in ALA and Accreditation Canada audits and assist with documentation and evidence collection.
- Support Quality Improvement Committee activities, including meeting agendas, minutes, and supporting materials.
- Coordinate quality improvement education and communications for staff, volunteers, board members, and clients.
- Support falls prevention, infection prevention and control initiatives, safety audits, and required reporting.
- Identify operational risks and recommend improvements to promote safe, effective, and consistent service delivery.

Administration and Collaboration

- Maintain accurate operational records, schedules, attendance information, and documentation of service concerns and follow-up actions.
- Provide timely and accurate information to the Home Care Manager and administrative staff to support reporting and billing.
- Collaborate with Human Resources on employee-related concerns and with the RN Educator on staff education and competency requirements.
- Participate in meetings, performance discussions, training, and service improvement initiatives.




- Support employee appreciation activities, wellness days, and organizational celebrations.

Qualifications

- Relevant post-secondary education in health care, human services, business, or a related field, or an equivalent combination of education and experience.
- Experience in staff supervision, scheduling, service coordination, or a related operational role.
- Strong communication, organizational, problem-solving, and documentation skills.
- Ability to manage competing priorities and support staff across a rural service area.
- Knowledge of confidentiality, workplace safety, and incident reporting.
- Experience in home care, supportive living, quality improvement, or HCA supervision is an asset.
- Experienced LPN education or higher considered an asset
- Proficiency with computer applications and scheduling systems.

Additional requirements:

- Current criminal record check with Vulnerable Sector
- Valid driver's licence, reliable transportation, and adequate vehicle liability insurance.
- Availability for an on-call phone rotation and occasional evening or weekend work as required.

Hours and Working Conditions Monday to Friday, 8:30 a.m.–4:30 p.m., excluding statutory holidays. The position is primarily office-based, with travel throughout the rural service area and visits to clients’ homes and participating lodges. Additional hours may be required for approved on-call duties and operational needs.

Why Join Ponoka FCSS?

At Ponoka FCSS, our mission is Building a Safe and Caring Community Through Quality Programs and Services. We are committed to a respectful, inclusive workplace and to providing safe, reliable, and compassionate services to our community.

If you are a supportive leader who enjoys coordinating people and services while making a meaningful difference, we encourage you to apply.

Pay: $37.74-$44.27 per hour

Expected hours: 35.0 per week

Benefits

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Application question(s):
- Do you live in Ponoka, or can you reliably commute?

Work Location: In person

📌 Assistant Home Care Manager - Ponoka
🏢 Ponoka FCSS
📍 Ponoka