Organization Profile

St.

Felix

Centre is a non-profit community centre founded by the Felician Sisters, located in downtown Toronto. We provide compassionate service in a protected, welcoming and respectful environment inclusive of all religions, genders, cultures, and abilities. We serve a wide range of clients including adults, seniors, recent immigrants and individuals and families who are experiencing poverty, homelessness and housing insecurity, trauma, violence, abuse, malnutrition, and mental illness. The facilities are pet friendly.

Mission

St. Felix Centre is a compassionate, faith-inspired community for marginalized individuals in downtown Toronto where all are welcome and served with dignity in the Felician-Franciscan tradition.

Core Values

St. Felix Centre – staff, volunteers, Board of Directors pledge to serve others with gratitude, joy, simplicity and humanity through our core values:

Respect for human dignity

Compassion

Transformation

Solidarity with those in need

Justice and peace

POSITION SUMMARY:

The Assistant Manager, Facilities is responsible for supporting the Manager, Facilities with the oversight and operation of St. Felix Centre’s multi-site facilities. The position provides day-to-day management direction to Building Operators and coordinates internal and external resources to ensure that facilities are safe, functional, compliant, well maintained, and operationally ready.

The Assistant Manager, Facilities combines operational leadership, employee management, contractor and vendor oversight, regulatory compliance, facilities planning, emergency response, and technical oversight. The position is accountable for coordinating work, establishing priorities, monitoring service delivery and employee performance, and escalating significant operational or employee matters to the Manager, Facilities as appropriate.

Routine maintenance and repair work is normally performed by Building Operators or qualified external contractors. Where the Assistant Manager, Facilities undertakes hands-on activity, it is incidental to management responsibilities, including assessment, emergency response, quality assurance, demonstration, troubleshooting, or ensuring operational continuity.

RESPONSIBILITES:

1. Facilities Management and Operational Leadership

- Support the Manager, Facilities in the planning, coordination and day-to-day management of facilities operations across all St. Felix Centre sites.
- Provide management direction to Building Operators, including establishing priorities, assigning and coordinating work, monitoring completion, and ensuring work is performed safely and in accordance with organizational standards.
- Serve as a primary management contact for facilities-related operational issues and coordinate appropriate internal or external resources to resolve them.
- Monitor the operational readiness, condition and safety of facilities, grounds, equipment and building systems.
- Coordinate preventative maintenance programs and follow up on corrective maintenance requirements.
- Identify operational risks, service gaps and facility needs and make recommendations to the Manager, Facilities.
- Support continuous improvement of facilities procedures, systems, workflows and service standards.

2. Management of Building Operators

- Provide day-to-day management direction, coaching and operational support to Building Operators.
- Establish work priorities and coordinate assignments based on operational requirements, safety considerations, site needs and available resources.
- Monitor work quality, productivity, attendance and adherence to established procedures and provide feedback and direction as appropriate.
- Document and escalate performance, attendance, conduct or other employee relations concerns to the Manager, Facilities and Human Resources, as appropriate.
- Participate in recruitment, selection, onboarding, training, coaching, performance management and employee development activities.




- Assist with workforce planning and scheduling while ensuring operational coverage and service continuity.
- Support the administration and consistent application of applicable collective agreement provisions in consultation with the Manager, Facilities and Human Resources.
- Promote respectful and constructive labour-management relationships and refer formal labour relations matters to the Manager, Facilities and Human Resources as appropriate.

3. Building Operations and Maintenance Oversight

- Oversee the maintenance, repair and operational readiness of organizational facilities and grounds.
- Coordinate inspections and ensure corrective and preventative maintenance requirements are assigned to appropriate Building Operators, qualified trades, contractors or service providers.
- Review work orders, service reports and maintenance records and follow up on outstanding work.
- Coordinate seasonal property requirements, including landscaping and snow and ice removal.
- Oversee furniture moves, equipment installations and other facility-related operational requirements by coordinating appropriate resources.
- Provide technical guidance and troubleshooting support to Building Operators and contractors when required.
- Undertake limited hands-on work only when necessary for emergency response, assessment, troubleshooting, demonstration, quality assurance or operational continuity, and not as a substitute for the regular duties of bargaining-unit employees.

4. Building Systems and Technical Oversight

- Oversee and support the safe and effective operation, inspection, maintenance and repair of building systems, including:
- HVAC systems, including RTUs, MUAs and PTAC units;
- Commercial kitchen equipment and kitchen exhaust systems;
- Fire alarm systems and fire protection equipment;
- Commercial kitchen suppression systems;
- Freight and passenger elevators;
- Electrical distribution systems;
- Plumbing systems; and
- Commercial and residential appliances.
- Coordinate specialized inspections, repairs and servicing with qualified contractors and service providers where required.

5. Vendor and Contractor Management

- Coordinate and oversee contractors, vendors, consultants and service providers engaged in facilities operations.
- Obtain and review quotations and service proposals as delegated.
- Coordinate scheduling and site access for contracted work.
- Monitor service delivery, review service reports, verify completion and identify deficiencies.
- Ensure contractors comply with organizational health and safety requirements and applicable legislation.
- Escalate significant contractor performance, cost or compliance issues to the Manager, Facilities.

6. Regulatory Compliance, Life Safety and Risk Management

- Support compliance with applicable legislation, codes, regulations and organizational policies relevant to facilities operations.
- Coordinate fire safety inspections, testing, drills, emergency preparedness activities and regulatory inspections.
- Maintain and monitor required documentation, permits, records and life safety compliance programs.
- Liaise with inspectors, regulatory authorities, municipal departments and service providers regarding facilities matters.
- Identify facility-related health and safety risks and coordinate appropriate corrective action.
- Support emergency preparedness, business continuity and incident response activities.

7. Municipal and Utility Coordination

- Liaise with municipal departments, utility providers and regulatory agencies regarding permits, inspections, service requests and infrastructure matters.
- Coordinate street occupation permits, utility requirements,



waste management services and related municipal requirements.
- Maintain appropriate records and follow up on outstanding municipal or utility matters.

8. Fleet, Equipment and Asset Management

- Coordinate maintenance, repairs, inspections and record keeping for organizational vehicles, tools, equipment and facilities-related assets.
- Monitor inventory of tools, equipment and maintenance supplies.
- Support effective stewardship, utilization and lifecycle planning of organizational facilities assets.

9. Pest Management

- Coordinate pest prevention and treatment programs across organizational sites.
- Monitor service delivery and ensure timely resolution of pest-related concerns.

10. Emergency Response

- Respond to facility emergencies, operational disruptions and after-hours incidents as required.
- Assess operational impacts and coordinate appropriate internal staff, contractors, emergency services or other resources.
- Support incident documentation, follow-up and corrective action.

11. Financial and Materials Management

- Assist the Manager, Facilities with monitoring maintenance and repair expenditures.
- Support facilities-related procurement and quotation processes within delegated authority.
- Review invoices, service documentation and related records as assigned.
- Maintain appropriate controls over tools, equipment, supplies and organizational assets.

13. Other Duties

- Perform other management, operational and facilities-related duties as assigned by the Manager, Facilities.

QUALIFICATIONS:

- Completion of a College diploma in facilities management, building operations, property management, or a related field, or an equivalent combination of education and relevant management experience.
- Valid Ontario driver's license and clean driving abstract.

EXPERIENCE:

- Minimum 2 years of progressive experience in facilities maintenance, building operations, property operations or facilities management.
- Minimum 2 years of experience providing supervisory, management, team leadership and operational coordination responsibilities, preferably in a multi-site, unionized environment.
- Demonstrated experience with municipal permits and contractor coordination within public rights-of-way is considered an asset.
- Demonstrated experience coordinating fire safety inspections, fire drills and life safety programs is considered an asset.
- Demonstrated experience with facilities planning, preventative maintenance and building-system oversight across multiple sites.
- Experience working with people experiencing homelessness is considered an asset.
- Knowledge of low barrier and anti-oppressive approaches is considered an asset.

SKILLS:

- Working knowledge of building systems, including heating and cooling, electrical and plumbing systems.
- Working knowledge of Health and Safety best practices.
- Working knowledge of applicable Ontario legislation, codes and regulatory requirements relevant to facilities operations, including the Occupational Health and Safety Act (OHSA), Ontario Fire Code, Ontario Building Code, AODA and applicable regulations.
- Working knowledge of WHMIS.
- Work at Heights certification or willingness to obtain.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint), Zoom and Google Suite.
- Strong written and verbal communication skills.
- Strong organizational, planning and time-management skills.
- Ability to exercise sound judgment, prioritize competing operational demands and escalate issues appropriately.

Interested Applicants Qualified applicants should email the resume and cover letter to Human Resources at [email protected] by end of day, October 30, 2026.

Please include the competition # 26-035 in the subject line of your email.

- NON-BARGAINING UNIT POSITION
- Department/Program: Operations
- Location: St. Felix Centre, Multi Site
- Shifts: Monday to Friday. 10:00 am to 6:00 pm

Job Types: Full-time, Permanent Pay: $63,273.60 per year

Work Location: In person

📌 Assistant Manager - Facilities(26-035) (Toronto)
🏢 St. Felix Centre
📍 Toronto