Mulu Jewelry is seeking a highly motivated, sales-driven Key Holder for our Markville Mall location.

This is a hands-on sales and leadership position for someone who can sell, take initiative, support the team and help drive store performance.

The Key Holder will work closely with store leadership to achieve sales targets, maintain operational standards and deliver an exceptional customer experience.

Key Responsibilities

- Lead by example through strong personal sales performance.
- achieve daily, weekly and monthly store sales targets.
- Support and motivate Sales Associates to improve sales and KPIs.
- Assist with monitoring team performance and providing feedback.
- Drive customer appointments, client follow-ups and repeat business.
- Actively promote financing, custom jewelry, repairs and other Mulu services.
- Handle customer concerns professionally and escalate issues when necessary.
- Open and close the store independently when scheduled.
- Act as the senior team member on duty in the absence of store management.
- Handle POS transactions, cash procedures and daily reconciliation accurately.
- Assist with inventory counts, transfers, audits and loss prevention.
- Maintain showcases, merchandising, cleanliness and store presentation.
- Ensure company policies and procedures are consistently followed.
- Identify sales opportunities and take initiative to improve store results.
- Communicate sales, staffing and operational concerns to store leadership.

Performance Expectations Performance will be measured based on:
- Individual sales performance and contribution to store targets
- Sales per hour (SPH) and other sales KPIs
- Customer appointments and follow-ups
- Financing and custom-order opportunities
- Customer experience and satisfaction




- Teamwork and leadership initiative
- Inventory accuracy and loss prevention
- Operational compliance and reliability

Qualifications
- Minimum 1–2 years of retail sales experience preferred.
- Previous Key Holder, Senior Sales Associate or Supervisor experience is an asset.
- Jewelry, luxury retail or high-ticket sales experience is strongly preferred.
- Proven sales ability and confidence in closing transactions.
- Strong customer-service and communication skills.
- Ability to motivate and support other team members.
- Responsible and trustworthy, with solid attention to detail.
- Comfortable handling cash, POS systems and store opening/closing procedures.
- Self-motivated, reliable, organized and results-oriented.
- Comfortable working in a fast-paced, target-driven environment.
- Flexible availability, including evenings, weekends and holidays.

Who We're Looking For We are looking for someone who leads by example on the sales floor.

The ideal candidate is confident, energetic, competitive, professional and accountable. They enjoy approaching customers, building relationships, closing sales and supporting their teammates.

This position is ideal for a strong Sales Associate who is ready to take on additional responsibility and develop their leadership skills.

At Mulu Jewelry, being a Key Holder means leading through performance, taking ownership of responsibilities and contributing to the store's success.

Join Mulu Jewelry and grow your career in a sales-focused, performance-driven retail environment.

Pay: $17.95-$19.00 per hour

Benefits

- On-site parking
- Store discount

Experience:
- Jewelry Retail: 2 years (required)

Language:
- English (required)
- Chinese (preferred)

Work Location: In person

📌 Assistant Store Manager – Mulu Jewelry (Markham)
🏢 Mulu
📍 Markham