Service Manager - Elevate Your Career at Downtown Ford
Are you passionate about delivering exceptional Guest experiences and have a keen interest in the automotive industry? At Downtown Ford, part of the revolutionary Downtown Auto Group (DAG), we're not just servicing cars. We're engineering trust, crafting reliability, and revolutionizing the automotive service experience. We're a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. Take a look at our unique approach and see for yourself
Why we need you
Are you a dynamic and results-driven professional passionate about the automotive industry? Do you thrive in a fast-paced environment where Guest satisfaction and operational excellence are paramount? That's what we live for. And that's where you come in.
Our vision at Downtown Ford is to create lifetime Guests, not just one-time Guests. To do that, we need someone extraordinary. We are seeking an experienced and energetic Automotive Service Manager to lead our team of skilled technicians and service advisors. In this pivotal role, you will be the driving force behind our service department, ensuring smooth operations, exceptional Guest experiences, and consistent business growth.
Without you, we're just another service center. With you, we're the providers of our Guests' automotive dreams, ensuring their vehicles are always ready for the next adventure.
Here’s What You’ll Be Doing
Leadership & Team Management
Lead, coach, and inspire a team of service advisors, technicians, and support staff to meet and exceed performance goals.
Conduct regular team meetings to communicate objectives, provide feedback, and foster a positive work environment.
Oversee recruitment, training,



and performance evaluations to ensure a highly skilled and motivated workforce.
Operational Excellence
Manage daily operations of the service department, ensuring efficiency, profitability, and adherence to company policies.
Schedule and prioritize repair orders to maximize productivity and minimize Guest wait times.
Monitor workflow, troubleshoot issues, and implement process improvements to enhance service delivery.
Guest Service
Ensure every Guest receives outstanding service, from initial contact to the completion of their vehicle's service or repair.
Address and resolve Guest inquiries, concerns, and complaints promptly and professionally.
Foster long‑term Guest relationships by building trust and providing transparent, value-driven solutions.
Financial Management
Develop and manage the service department budget, including labour and operational expenses.
Analyze financial reports to track performance and identify areas for improvement.
Implement sales strategies to promote services, upsell products, and achieve revenue targets.
Compliance & Safety
Ensure compliance with local, provincial, and federal regulations, including workplace safety and environmental standards.
Maintain accurate records for service transactions, warranties, and parts inventory.
Implement and enforce safety protocols to create a secure environment for employees and Guests.




This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.
You Need These Qualifications
Education & Experience
A post-secondary diploma or degree in Automotive Technology, Business Administration, or a related field (preferred).
Minimum of 5 years of experience in automotive service, with at least 2 years in a managerial role.
Skills & Attributes
Strong leadership, organizational, and problem-solving skills.
Exceptional communication and interpersonal abilities.
Proven ability to manage budgets and achieve financial targets.
Technical knowledge of automotive systems and repair processes.
Proficiency with service management software and Microsoft Office Suite.
Certifications
Valid Ontario Class G Driver’s License.
If would be nice if you have
Experience with systems
Automotive Service Excellence (ASE) certification or equivalent.
310 S certification.
What We Offer
Performance-Driven Culture: We celebrate achievements and foster a results-oriented work environment.
Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
Competitive Pay: We value your contributions and ensure you're rewarded accordingly.
Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
Career development: Ongoing training opport

📌 Service manager | downtown ford (Toronto)
🏢 DAG | Downtown AutoGroup
📍 Toronto