Salary Range: $87,400.00 To $95,000.00 Annually

$87,400 - $95,000

Department

Community Giving & Operations

Reports to

Senior Director, Annual Giving & Operations

Salary range

$87,400 - $95,000

Job type

Full time, Permanent, Hybrid working 2-3 days per week

Posting period

Thursday, October 29, 2026

The opportunity

Are you motivated by the chance to help all young people in Canada access mental health support and Feel Out Loud at Kids Help Phone (KHP)?

The Manager, Fundraising Data & Systems leads the operational infrastructure that supports fundraising performance across Kids Help Phone Foundation. At a pivotal moment for the KHP Foundation, this role offers the chance to build and shape the next stage of fundraising operations, creating the systems, reporting, processes and team practices that enable smarter decisions, stronger collaboration, greater efficiency and scalable growth.

As fundraising becomes more data-driven, integrated and cross-functional, the Manager will help design the operational foundation that supports future growth and greater impact for young people across Canada.

The role must be able to apply practical system knowledge to improve workflows, reporting, data quality, day-to-day fundraising operations and stakeholder service. It’ll take courage, collaboration, innovation, resilience and trust.

If you’re interested in giving more young people’s feelings a place to go with KHP Foundation, you can explore this opportunity today.

The responsibilities

Lead Operational Excellence:

- Lead and develop the Operations team, establishing priorities,



service standards, goals and performance expectations.
- Develop and manage operational plans that align with departmental and organizational objectives.
- Oversee resource allocation and operational delivery across multiple workstreams.
- Identify risks, dependencies and operational challenges, implementing solutions to improve efficiency and effectiveness.
- Foster a culture of accountability, continuous improvement, collaboration and innovation.
- Develop and maintain dashboards, reporting frameworks and performance monitoring tools using Raiser’s Edge NXT Insights, Power BI or similar reporting platforms.
- Translate operational and fundraising data into actionable insights for team and leadership decision-making.
- Support annual planning and budget development, forecasting and performance tracking activities.
- Monitor key performance indicators and prepare executive-level reports and recommendations.
- Identify trends, opportunities and risks through data analysis and business intelligence practices.

Oversee Systems, Data Quality & Governance:

- Lead administration, operational use and optimization of Raiser’s Edge NXT and related fundraising and operational technology platforms.




- Ensure the integrity, quality, consistency and reliability of donor and operational data.
- Develop and maintain business rules, data standards and governance processes.
- Partner with stakeholders to improve system integrations, reporting capabilities and automation opportunities.
- Support technology projects that strengthen operational effectiveness and organizational capacity.

Drive Process Improvement & Operational Efficiency:

- Design, document and maintain standard operating procedures and workflows.
- Evaluate existing processes and implement improvements that increase efficiency, reduce risk and improve consistency.
- Establish quality assurance practices that support accurate reporting, data integrity and operational excellence.
- Lead operational projects from planning through implementation and evaluation.
- Ensure documentation remains current, accessible and aligned with organizational standards.
- Serve as the operational lead for external vendors supporting systems, analytics, reporting, automation and operational functions.
- Monitor vendor performance and ensure deliverables meet organizational needs and expectations.
- Coordinate implementation of vendor-supported projects and initiatives.
- Support contract management, budgeting, planning, and ongoing relationship management.
- Identify opportunities to improve vendor effectiveness and return on investment.
- Identify opportunities to improve efficiency through automation, AI, reporting tools and digital solutions.
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📌 Manager, Fundraising Data (Toronto)
🏢 Kids Help Phone
📍 Toronto