Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Senior Program Manager

The Senior Program Manager is responsible for the strategic leadership, execution, and ongoing management of specialty programs. As a key partner to clients, you provide strategic direction, influence key decisions, and translate business objectives into actionable plans that drive robust program and customer outcomes.

You will lead and be accountable for complex programs and initiatives from strategy through execution, collaborating with and leading cross-functional teams to ensure programs meet client, business, financial, performance, and regulatory objectives.

What you will do:

- Lead and be accountable for the strategic direction, execution, and ongoing management of specialty programs, ensuring alignment with client objectives and organizational goals
- Act as a key strategic partner and primary point of contact for clients, building trusted relationships,



influencing program and business decisions, and identifying insights that support program and business growth
- Develop, implement, and monitor strategies to drive program growth, sustainability, innovation, efficiencies, and continuous improvement
- Lead cross-functional stakeholders to drive alignment, accountability, and successful execution
- Oversee and monitor program performance and contractual commitments, including deliverables, timelines, SLAs, KPIs, reporting, and financial requirements
- Leverage program data and insights, in partnership with the Business Intelligence team, to identify opportunities, develop recommendations, and support client decision-making
- Establish and deliver against business plans and financial targets, with accountability for program budgets, profitability, billing, market share performance, and overall business results
- Lead client presentations, business reviews, and strategic discussions, translating complex information into clear recommendations and actions
- Anticipate evolving client, market, and program needs and proactively identifying opportunities, risks, and mitigation strategies
- Provide input and subject matter expertise during RFPs and lead or support the development and renewal of program contracts
- Ensure a high standard of program and customer-service excellence and compliance with relevant regulatory requirements, policies, standards, and contractual obligations

What you will need:

- 5+ years of relevant experience in

📌 Senior Program Manager (Mississauga)
🏢 Shoppers Drug Mart
📍 Mississauga