Overview

SESS Holdings is a Canadian licensed cannabis producer focused on quality, operational excellence, innovation, and continuous improvement. As our business continues to evolve, we are seeking a highly organized, resourceful, and professional Bilingual HR & Administrative Generalist to support our human resources, office administration, and customer relations functions.

This is a diverse, hands-on position ideal for an individual who enjoys taking ownership, managing multiple priorities, and working in a quick-paced, entrepreneurial environment.

The Bilingual HR & Administrative Generalist will play an integral role in supporting the company's daily operations. This position combines human resources administration, office management, employee support, and customer relationship management.

Duties

Human Resources & Employee Relations

- Coordinate recruitment activities, including job postings, candidate screening, interview scheduling, and onboarding.
- Maintain accurate and confidential employee records, employment agreements, and personnel documentation.
- Support employee relations, performance management, attendance tracking, and disciplinary documentation.
- Administer employee onboarding, offboarding, benefits coordination, and HR-related processes.
- Assist management with developing, implementing, and maintaining HR policies and procedures.
- Support compliance with Ontario employment legislation, workplace health and safety requirements, and company policies.
- Coordinate employee training, certifications, and internal communications.
- Assist with payroll administration, vacation tracking, and employee leave management.

Office Administration & Operations

- Oversee day-to-day office administration and ensure efficient administrative processes.
- Manage correspondence, documentation, filing systems, office supplies, and general office requirements.
- Coordinate meetings, appointments, internal communications, and management schedules.
- Prepare reports, spreadsheets,



presentations, and business correspondence.
- Support senior management with administrative and operational projects.
- Maintain organized digital and physical records.
- Identify opportunities to improve administrative workflows and operational efficiency.
- Liaise with vendors, service providers, and external business partners.

Customer Relations & Bilingual Communications

- Serve as a professional point of contact for customers, business partners, and external stakeholders.
- Communicate effectively in English and French through telephone, email, and written correspondence.
- Respond to customer inquiries, resolve administrative issues, and coordinate follow-up activities.
- Support customer account administration, order inquiries, and communication with internal sales and operations teams.
- Build and maintain positive relationships with customers and business partners across Canada, including Quebec.
- Assist with preparing and reviewing bilingual customer communications, documents, and correspondence.
- Escalate customer concerns appropriately and ensure timely resolution.
- Maintain accurate customer records and correspondence.

Requirements

- Minimum 3 years of experience in human resources, office administration, or a comparable multifunctional administrative role.
- Fluency in both English and French is mandatory, including professional written and verbal communication.
- Working knowledge of Ontario employment standards and general HR practices.
- Strong organizational skills with the ability to manage multiple priorities independently.
- Excellent interpersonal, communication, and problem-solving skills.
- Proficiency in Microsoft Office, including Excel, Word, Outlook, and Teams.
- Experience handling confidential employee and business information.
- Professional and customer-focused approach with strong attention to detail.

Pay: $28.00-$32.00 per hour Expected hours: 30.0 – 37.5 per week

Benefits

- Dental care
- Extended health care
- On-site parking
- Vision care

Work Location: In person

📌 Bilingual Administrative Generalist (Toronto)
🏢 SESS Holdings
📍 Toronto