Elevate your customer interactions as a Bilingual Collections Agent with LendCare, a leading provider in Canada! This role emphasizes empathy, negotiation, and operational support to drive results.
At LendCare, part of the goeasy family, you will play a crucial role in managing customer accounts and collecting overdue payments. We seek a dedicated individual with 1-2 years of experience in collections, sales, or customer service. Your bilingual proficiency in French and English will enhance our ability to serve diverse clients effectively.
Key Responsibilities
- Conduct outbound calls to collect on overdue financial accounts
- Negotiate repayment plans tailored to customer needs
- Manage account activities within company systems
- Document collection processes with exceptional administration skills
- Complete initial trace work through online tools
Requirements:
- Minimum 1-2 years in collections or related fields
- Bilingual in French and English
- Experience with automated dialer systems
- Robust written and verbal communication skills
- Proficient in MS Office applications
Apply your bilingual skills and negotiation expertise to make a real impact at LendCare.