About Property Control

Property Control is a Canadian company that provides online communication and management software for condominiums, co-ops and HOAs. Our SaaS platform helps property managers, board members, security, and residents communicate quickly and easily. From announcements and visitor tracking to bookings, payments, and virtual meetings, our system addresses all aspects of condo living.

Since 2008, our mission has been to deliver a seamless customer experience with fewer glitches. We continuously improve our platform based on customer feedback and are committed to delivering high-quality, easy-to-use software.

The Opportunity

We are looking for a Bilingual Customer Support (French & English) to join our growing support team.

If you love working with customers, thrive in live event environments, and enjoy problem-solving in real time, we want to speak with you.

This is a full-time, permanent position.

- Standard hours: 8:00 AM – 5:00 PM (EST)
- Remote-first role, with preference for candidates who can attend our office at 2 Carlton Street, Toronto once per week on designated team days

What You’ll Be Doing Customer Support (Day-to-Day Operations)

- Answer inbound customer inquiries (phone and email) in French and English
- Provide real-time resolutions to common questions and escalate complex issues when required
- Investigate and document system errors in the support queue
- Gather complete and accurate client-reported details before escalating issues
- Collaborate with the support and development teams on bug fixes and feature improvements
- Test software updates (bug fixes and new features) before release
- Identify opportunities to reduce support volume through improved processes and self-serve resources
- Support onboarding, activation, and customer success initiatives as needed

Qualifications & Skills

- University degree (or equivalent combination of education and experience)




- 2–5 years of experience in a customer-facing role (SaaS or tech preferred)
- Strong bilingual proficiency in French and English (verbal and written)
- Exceptional communication skills
- Comfortable speaking to large groups and moderating live events
- Ability to act quickly and confidently under pressure
- Strong problem-solving skills and attention to detail
- Organized and able to manage multiple priorities
- Comfortable with web-based applications and new technologies
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Experience with Zoom or similar platforms
- Experience with Salesforce or similar platforms
- Ability to work independently and take ownership of tasks
- Experience or knowledge of accounting principles

Nice to have:

- Experience in property management or knowledge of Ontario condo regulations

What We Offer

- Competitive salary
- Full medical and dental benefits (including spouse/partner and dependents)
- 4 weeks’ paid time off annually
- Annual professional development and training budget
- Regular team events
- Convenient office location at Yonge & Carlton
- A dynamic, collaborative, and growing team environment

Our Values

- Be Bold – We embrace innovation and push boundaries.
- Customer Focus – We build strong relationships and exceed expectations.
- Trust & Communication – We value honesty, accountability, and clarity.
- Quality – We deliver easy-to-use, high-quality software.
- Ownership – We take initiative and solve problems proactively.

Property Control is an equal chance employer. We thank all applicants for applying; however, only those selected for an interview will be contacted.

Job Type: Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home

Education:
- Bachelor's Degree (preferred)

Experience:
- Bilingual customer service: 2 years (required)

Language:
- French (required)

Work Location: Remote

📌 Bilingual Customer Support & Virtual Meeting Specialist (French & English) (Ontario)
🏢 Condo Control Central
📍 Ontario