Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. We offer an award‑winning environment that fosters a people‑first culture with a high priority on personal and professional growth.
Your Opportunity
As part of our rapidly expanding Solution Operations (Managed Services) practice, we are seeking an accomplished Customer Success Manager with substantial experience leading Microsoft Dynamics 365 Business Central, F&O; and/or CE managed services projects. In this role you will oversee a team responsible for executing current and ongoing engagements, own a portfolio of assigned clients and their managed services programs, coach staff, foster continuous improvement,



and implement best practices to enhance service delivery.
Responsibilities
Strategic Customer Advisor
Demonstrate leadership attributes such as collaboration, communication, creative thinking, and decision‑making to support customers' strategy and vision.
Use effective negotiation skills to increase growth, retention, and foster trusted customer relationships.
Translate customer business goals into strategic actions and identify new growth verticals.
Communicate clearly, concisely, and influence with excellent listening abilities.
Apply strong business and financial acumen, supported by industry and competitive knowledge, to understand

📌 Customer success manager, dynamics 365 managed services (Montreal)
🏢 BDO Canada
📍 Montreal