JOB REQUIREMENTS

- Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
- 1 year of experience as a Hotel Front Desk Clerk Preferred
- Experience in all aspects of customer service and people management
- Robust working knowledge of accounting practices and principles
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to effectively communicate both verbally and in writing
- High level of proficiency Opera/Opera Cloud

DUTIES

- To provide a warm, welcoming and friendly environment
- Responsible for checking guests in and out of the Hotel.
- Luggage assistance
- Issues room keys, pamphlets, discount cards, etc.
- Answers various questions from guests and arranges transportation for guests.
- Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
- Book telephone reservations
- Computes bills, collects

📌 Guest Service Agent (Richmond)
🏢 Northland Properties
📍 Richmond