The Branch Manager supervises the operational, financial and staff activities of both Delta State branches and makes sure each branch meets its targets, serves patients well and follows company policies.
Key Responsibilities:
Business and Financial Performance
Mobilise staff and resources at both branches to meet daily and monthly patient targets.
Plan and run retail campaigns and local business development activities.
Develop and carry out strategies that grow revenue and profit across both branches.
Monitor revenue, expenses and profitability, and take action to meet financial targets.
Study the local market and competitors to guide business decisions.
Prepare and present monthly performance reports to senior management.
Staff Management:
Manage, train and develop the officers and supervisors at both branches, and monitor their performance.
Evaluate and counsel staff, and tell them about changes in policies and working standards.
Make sure both branches are properly staffed, and plan staff timetables.
Set and monitor workload standards and productivity reports.
Handle staff complaints and excuses, and direct them to the right channel.
Operations and Customer Service:
Make sure high standards of customer service are kept at both branches.
Enforce company policies and procedures so the clinics run smoothly and follow the rules.
Work with supervisors and department heads to solve operational problems.
Deal with patient complaints
Keep patient records and the financial database up to date.
Monitor clinic operations and billing to make sure services are delivered effectively.
Attend or send a representative to mall management meetings.
Work with the central office and the operations team to keep daily activities running smoothly.
Requirements:
[Bachelor’s degree or HND in Business Administration, Management or a related field]
3 to 7 years of relevant experience, including managerial experience (healthcare, optical or retail experience is an advantage)
Proven experience managing staff and more than one location, or the ability to do so
Strong leadership, communication and problem-solving skills
Valuable knowledge of financial reporting, budgeting and target management
Computer literacy, including MS Office
Ability to work under pressure and travel between the two branches when needed