A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet engaging people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Coordinates the equipment repair experience from initial customer contact through final completion and sale. Partners with customers and service technicians to identify repair needs, establish realistic expectations, communicate status transparently, maintain accurate work orders, and deliver dependable service throughout the repair process.

Major Tasks, Responsibilities and Key Accountabilities

- Coordinates the customer service process from initial equipment intake through diagnosis, repair authorization, completion, and final sale.
- Creates and maintains accurate repair work orders,



customer information, equipment details, reported symptoms, estimates, approvals, and service records.
- Identifies repair needs by actively listening to customers, asking clarifying questions, and accurately documenting equipment symptoms and concerns.
- Communicates repair recommendations, estimated costs, expected completion dates, delays, and status updates clearly and transparently to customers.
- Partners with service technicians to communicate customer concerns, clarify repair requirements, monitor progress, and support timely completion.
- Obtains customer authorization for recommended repairs and documents approvals before additional work proceeds.
- Finalizes completed work orders, explains services performed, coordinates equipment pickup, and supports accurate invoicing and

📌 Service Advisor (Surrey)
🏢 Whitecap
📍 Surrey