WHO WE ARE

When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a non-profit with a missionto support better health for all Canadians.

We aren’t just a health and perks company. We’rethe only non-profit social enterprise that brings worlds of coverage andcare together, all in one place. We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.
Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $94,406.00 - 142,069.00

- Design, implement, and overseepatient programs tailored to client and patient needs, ensuring alignmentwith strategic goals and KPIs.
- Develop and implement governanceprinciples, issue escalation processes, and corrective action plans tooptimize program performance.
- Foster and maintain strongrelationships with clients, healthcare providers, and stakeholders toensure collaboration and program success.
- Oversee daily operations, includingpatient enrollment, service delivery, and program performance monitoring.
- Analyze KPIs to identifyopportunities for process improvements and ensure programs meet or exceedtargets.
- Recruit, train, and manage programstaff, providing feedback, support,



and development opportunities tomaintain high service standards.
- Serve as the primary contact forclients, addressing inquiries, ensuring satisfaction, and maintainingtransparent communication.
- Participate in regular clientmeetings to review progress, discuss strategic, compliance, andoperational updates, and identify areas for improvement.
- Build and maintain relationshipswith PSP vendors, prescribers, and other stakeholders, ensuring programalignment and satisfaction.
- Collaborate with Pharmacy Servicesto oversee product distribution per client criteria, ensuring shipmentcoordination and inventory reconciliation.
- Support Reimbursement Servicesteams managing reimbursement navigation, financial assistance, andcoverage renewals.
- Monitor clinical KPIs, manageescalations, and support clinical visits and patient educationinitiatives, ensuring adherence to touchpoint schedules.
- Manage program budgets, ensuringcost-effective use of resources to meet financial and operational goals.
- Propose and implement solutions to enhance program efficiency andvalue.

WHO WE'RE LOOKING FOR

- BSc in Healthcare, BusinessAdministration, or a related field (Master’s preferred)
- Experience in patient support orhealthcare program management with a focus on operational excellence andstakeholder collaboration




- 5-10 years of specialty pharmacy orpatient support program experience
- Strong understanding patientsupport services, specialty pharmacy operations, and reimbursementprocesses
- Leadership and Project Management;
- Communication and InterpersonalSkills;
- Analytical reporting; OperationalEfficiency and Excellence
- Governance and Compliance; ResourceManagement

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.
Here’s to Better Health for All

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to e

📌 PROGRAM MANAGER (Canada)
🏢 Green Shield Canada (GSC)
📍 Canada