As a Customer Success Associate, you'll make sure merchants get real value from Final after the sale closes. You'll report to the Head of Sales and work closely with them to ensure a smooth handoff from onboarding through to long-term, happy customers. This is a great fit for someone who's patient, proactive, and genuinely enjoys helping small business owners succeed.
What You'll Do
- Own onboarding. Guide recent merchants through setup, configuration, and their first weeks live on Final, so they get up and running smoothly.
- Build lasting relationships. Be the merchant's main point of contact after the sale, checking in regularly and understanding how their business is evolving.
- Troubleshoot and support.
Help merchants resolve issues quickly, working with Product and Support to elevate anything more technical.
- Drive retention and growth. Spot opportunities to help merchants get more value from Final, and flag risk of churn before it happens.
- Gather and share feedback. Bring merchant insights back to Product, Marketing, and Sales to help shape the roadmap and go-to-market approach.
- Keep records accurate. Track customer health, usage, and interactions in the CRM so the team has a clear, current picture of every
📌 Customer Success Associate (St. John's)
🏢 Final POS
📍 St. John's
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